Your Apartment Tooting

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Carpet in entrance hall an stairs terribly fitted. Smell on entering room was overpowering. Had someone left a poo in the toilet. Cleanliness around show tray not good. Fan not working. Amenities in room good.

Brilliant location, lovely apartment with everything I need but most of spotlessly clean. If a light sleeper a little road noise.

I could not find the email with all the codes to enter the apartment. Emaile and phone calls to nowhere didn't help. This is the time that this has happened me, so I will just have to put it down to experience.

Location was OK: close to public transport but way too noisy (sirens and other loud traffic) as it is right on the high street. The room was immaculate BUT the smell from the bathroom was unbearable. The drains/pipes in there are so bad that made the room very uncomfortable to use. We phoned up to report this right away and said we were cancelling our second night's stay and we were told we *should* get a refund in about 5-10 working days. We never heard back from the management....not good. We will NOT be recommending them to anyone.

The location is excellent and previous stays at your apartment have been good. The negatives for me are communication is slow when you need something which I understand when there are no staff on duty it’s difficult, but if there is a problem you need issues rectifying promptly. We ended up staying in a room which smelt of blocked drainage, this was unbearable at times, unfortunately despite informing the staff no one attended during my 2 night stay to rectify it. The apartment was not cleaned properly and had clumps of hair on the floor in various locations. We were offered a 20% off voucher for our next stay but then noticed on the your apartment website they were giving away that deal anyway so no real Compensation. Previously stayed at your apartments on several occasions and didn’t feel Looked after as a valued customer in this occasion

Everything was perfect, clean and presentable.

The place is right near the train which was very convenient.

Very well-organized and they paid a lot of attention to detailing every aspect and documenting it on their website. The self check-in and check-out is smooth and went without any issues. All appliances worked perfectly. The hallway was a bit noisy, especially when other apartments close their doors, it shakes the whole apartment. The check-out is 10 AM which I consider early.

Was great except for the smell in bathroom - think there may be a drainage issue

It was an over night stay and the room was exactly what I had hoped it would be.