Hotel Aska (ASKA Holt)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Recommend anyone to go to this place you could find much better hotel with facility and amenity and comfort with the same price or less

Had a terrible experience in this hotel. It’s self checkin and spooky with no one to help or attend to you. If you’re a solo traveler make sure you demand few things They gave me a room in their outdoor terrace on the highest floor all the way at the building corner. It was isolating uncomfortable. Very spooky I requested for a change & no one responds for hours. I compromised and slept and woke up in terror with my room door flung open- vvvv scary and unacceptable. They finally transferred me to another room Big inconvenience. Horrible experience leading to a poor stay in the city. Shower doesn’t have a door and water leaks out all the way Don’t choose if alone esp female

We found this stay just adequate. Reykjavik is an expensive city for travelers and we saved a bit by staying here. The location was fair but farther from a bus stop, shops, or restaurants than we would like. The market on Skipholt street opens at 10. Early arrival was difficult, with no good place to rest. Luggage storage was self-service. The lobby area felt unfinished and without comfortable seating. Rooms were a bit cramped and lacking in basics like bedside tables. Euro electrical outlets and no USB (A store across the street sold adapters for those that forget). Bathrooms were awkwardly designed. Beds were fairly comfortable, though. There is no regular staff on site with messages only. Sometimes we found responses to be unhelpful. Finding breakfast was challenging - plan ahead. This property works best for those that are on a budget, like to self manage, like to be away from busyness and like to walk quite a bit.

This place has the potential to be great, but it felt much more like a hostel than a hotel. There is an elevator for luggage, but you are pretty much guaranteed to still have to lug bags up and down random, confusing flights of stairs. It felt like being in an Escher picture. There is no staff on site, so you are on your own to figure things out. The shower flooded our room; I had to get about seven towels to build a dam to just keep the shower water out of the main room. And even though it was 12 C degrees outside, there was only a tiny window that opened a total of 5 cm (at most) causing our room to be 30 C with no fan and no draft -- really hard to sleep when you're sweating.

Nice room

Clean room.

Check-in online is terible, their app does not work and sending personal documents photos through their sketchy website is not normal or needed. No one is there to receive you, you can only talk to some remote customer support... It took more than an hour to manage to settle everything. I then asked for an early check-in (1PM instead of 3PM). They charge me 25$ for this and asked me to send the money through some sketchy app. Then they ask me to send the proof of payment to some other e-mail, but the payment app gave me no invoice or anything. I then receive another e-mail confirmation saying that my room will be ready at 3PM. I asked and they confirmed that this was automated and it will be available at 1PM. Got there at 1PM, the entry code didn't work... Tried to call but there is no reception in this building. Had to do everything from outside and lost about another 30 minutes there. On one of the nights, the fire alarm went off while we were asleep. We had to get outside in our underwear with no one being reachable. Their phone number would not answer or directly hang up on us. I finally managed to reach them through the chat to be told they already knew. This whole thing took a good 45 minutes... The heat in the bathroom cannot be turned off. It was heating the whole room day and night and felt suffocating. Opening the window makes you hear all the construction noise.. My girlfriend was sick during this whole time, all those annoyance made us spend a terrible stay.

A great location close to everything! Very clean and free parking

While I understand that this is a self serve hotel, there should be staff available to remedy problems or fix things that are broken. Door code didn’t work when we arrived (appears they didn’t program it for the correct time), fan in our room was broken, room was stifling hot with no airflow or air conditioning and they did NOTHING to resolve the issues.

The experience with the room was so simple. Check-in was all on my phone and the entrance was with a code. Everything in the room was clean and worked. Would stay here again!