Otis Soho Saigon Balcony Apartment

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

No towels, no toothbrush/ toothpaste. Room is ok

Very frustrating experience overall. Communication was extremely difficult from the start. We even emailed the property in advance about our early arrival and received no response. The Expedia email did not include direct contact information, and the customer service number went unanswered. On the day of arrival, someone finally picked up after multiple attempts and told us their team wouldn’t be available until 11 AM. When we arrived early, the security guard tried to charge us 2 million VND to store our luggage. When we refused, he told us to wait outside on the street. We ended up waiting nearly 4 hours under the sun before a staff member arrived. She was kind and apologetic, but the situation should never have happened. We later discovered there was a waiting room right next to the security desk that was never offered to us. The apartment did not match the listing. The rooms were smaller than advertised, with poor ventilation. The bathrooms were tiny, with visible mold and even a mushroom growing out of the wall due to moisture. Only the master bedroom had a TV, and it stopped working after a few hours. The building itself was hot with no proper AC, even in the waiting area, and there were mosquitoes throughout. People, including security guards, were constantly smoking at the entrance despite a no-smoking sign. The location is also misleading. It’s about a 15-minute walk to Bui Vien, not 5 minutes.

The kitchen was well equipped and the apartment was spacious and clean. The location was quite away a from the city center. But taking grab from the apartment was convenient.

Good

Good

I had a lovely stay. good location. It was quiet. landlord very responsive. many local stores and market and food stalls at a walking distance. the famous be thanh market is also a walking distance if u like walking. less than 10 mins walk to Bui vien Street "Western Street" for a vibrant nightlife and a sleepless spot for tourist. so many many places to go nearby cafe apartment not too far either and many many many more. so in my experience it was a pleasant stay and perfect location for those visiting hcmc district 1⭐️

Room were clean and staff were helpful. It could have been nice if there was a physical reception on the place could have been the best to lessen the wait. But overall it was a great experience. 😀

Great location! Friendly staff! Room does not match photos, however the accommodations were ok.

Room so clean and location is convenient to access to center

The room was clean, the beds very comfortable, the staff were respectful, responsible. When we need something responds accordingly. We will come back again.