沙姆克里奧佩特拉豪華度假村 – 僅限16歲以上成人 (Cleopatra Luxury Resort Sharm – Adults Only 16 plus)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Everything was ok except my check in process was horrible and it took me more than 40 minutes. This was brought to you on the time with the whole details yet no action has been taken and no feedback has been received. I am so disappointed that Expedia treated her loyal client in such way.

Cleanliness Staff

The staff are fantastic!

Excellent resort , delicious food

I stayed at Cleopatra Adult only resort for five nights . Room: My room on arrival was dirty and had mould all over the bathroom. It looked unwashed and unkept. I was disgusted. The toilet was also unwashed and had dirt black stain inside the WC. I had to use the restaurant toilet. I requested for a room change. I was taken to a room on the 6th block which smelled like a pit latrine. The next day I was given another room which still had mould but was not as much as the other. The bathroom walls had blacks stains and looked like they hadn’t been cleaned in weeks. The room it self was okay, a good sized double bed and enough wardrobe space. Food : The food was a 7/10. The only drawback was we had only three fruit options for six days which was quite upsetting. Activities: The hotel is very boring. They barely had any activities planned throughout my stay. There was only a foam pool party on Valentine’s Day and that was it. The open space for night games wasn’t used once till I left. Drinks: The fruit juice was crap. Highly diluted with water….. water was better than that. Alcohol wasn’t original, as they didn’t taste as they should. Staff: Most were quite respectful but some were very defensive when asked questions while others kept asking “ when are you leaving?” which I found quite ridiculous. Overall, I believe this hotel should pass as a 3star hotel at most as it doesn’t meet the standards of a five star hotel in my books. The hotel needs serious renovation.

Terrible food could not wait to get home never again sorry

Cleopatra Sharm Adults Only is an amazing property with phenomenal and attentive staff. I spent 7 nights and was able to enjoy two dinners at the Asian Restaurant on property. I also booked in a Spa Programme and was incredibly relaxed. I’m so happy I chose this hotel.

An amazing experience overall Food was amazing Staff were super friendly and helpful Would definitely recommend it!

The staff were extremely dismissive and rude, there was no respect shown for people of brown colour which was shocking given we were in Egypt! Horrible behaviour, book the the hotel which is across the road much better food and staff were very polite. This hotel was not very welcoming or friendly at all, even the bell boy was so rude and then expected a tip!

I didnt like the fact you put trust into people who are employed by the hotel. On newscyears eve we had a photo taken on the family side of the hotel. We paid cash the recetion staff wete polite but did not follow up our complaint of not receivi g our photo as promised. We ga e a clear discrition of the photographer. Surley they would know who represented the hotel on the night. They kept saying you dont have a contact number, hello the hotel have givien them permission to do a job. Saying that on the adult side we had a photo taken, paid in cash and recived it the next day. Disppointed as it was a memory picture of us.