橘郡爾灣光譜美洲長住套房飯店 (Extended Stay America Suites Orange County Irvine Spectrum)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

There were a lot of hair on the bed, some red marks, sheets didn’t look washed, everything was old and beat up, no bathtub, rusty features full of hair - and they said they would not refund me even if I checked out two nights ahead of time.

It was filthy, the bathroom was disgustingl, wouldn’t even try to use dirty shower. There were dirty used Q-tips on the floor by the toilet. The kitchen was dirty . The sheets fishy fit the bed and were stained. We slept in our clothes. Had no choice but to stay the night. Would NEVER recommend or stay in one of these hotels again

From the outside, the property looks perfectly acceptable, but once one gets closer to the room, it’s a trash pit. The sidewalk, stairs and walkway to the room was littered with trash. There was a half full bottle of Gatorade pushed into the outside corner of the room, and for the 3 days we were there it never moved. The room was a mess. It was obvious that it hadn’t been vacuumed as there were piles of lint everywhere. There were long black hairs across one pillow and in the bed. The curtains were sagging and full of holes that appeared to be cigarette burns. There were scores of stains everywhere. All of the towels had stains, although they appeared freshly laundered. There was no coffee in the room which seemed odd as there was a full kitchen. The final straw was a large roach on the kitchen floor. It probably flew in through one of the windows that was 1/4 open which we didn’t realize until we were leaving. It smelled of stale smoke and lack of care and maintenance. We didn’t move rooms as we were exhausted from our 10 hour drive and didn’t want the hassle of moving to a possibly equally filthy room. When we checked out, there was no one at the front desk to lodge an in person complaint. My biggest complaint was not the condition of the room but the audacity of charging $200/night for that disgusting mess. Not only will we never ever stay at that property again, but we will never stay at an Extended Stay America Suites anywhere on the planet ever again.

Property is dirty. Always shortage on towels. Amenities provided in room is also limited. First night of check in, room floor is sticky and dirty. Had to clean it. No shower curtains. Room smells bad coming from sink. Trash cans outside are over. Manager Brandy is very rude. She does not care and very bad customer service. They allowed people to camped in their van in the parking lot. No dog bags available. Never will I come back to this location.

Was out of town working and knew I was going to work late on my check in day, called them at 8pm to let them know I’d arrive between 10-1030pm. The staff said I was good until midnight. I arrive at 11 pm, and that’s when staff told me there were plumbing issues, there were no rooms available, that I’d get a refund, and needed to go to another hotel. Apparently the issue was just discovered, but I never got any notification. I had spoken with them earlier, maybe if staff asked to check my room I could have gotten another hotel sooner. Instead I ended up as woman trying to find a hotel in the middle of the night. Had to spend double the money on hotels, and have to wait a week for my refund now. Just not the best experience, unfortunately.

This place is horrible. Would never stay in this place. The staff is useless, place is dirty (not hyperbole). Find another location as this place is not worth the $$ you will save.

Terrible place, feels like homeless shelter, stinks , bedding sheets had hair and when requested to change the sheets stuff said you must do it yourself . I give zero

The staff was very friendly and professional. The property itself needs to undergo renovation. The room is very run down. They need a maintenance team to come in and address those things if they don't have the ability to renovate. All of the clean towels had hair and makeup on them from previous occupants.

Stain on pillows. Only one soap bar toilet hardly flushed

Don’t be deceived by the online photos of this hotel, they do not accurately reflect the property’s current condition. The staff did their jobs, and I don’t have any major complaints about them. However, the overall cleanliness and upkeep of the property were disappointing. The buildings appeared dirty, and there were overflowing garbage bins outside several rooms. When we arrived at our room, the door was already open, the lights were on, pillows were scattered across the bed, and the curtains would not fully close. Even when the door was shut, there was a significant gap around it, which raised concerns about security and privacy. Additionally, I noticed some symbolic material on the property which could be associated with a gang affiliation, which added to the discomfort of the stay. Overall, the condition of the hotel was far different from what was portrayed online.