特拉法加廣場 by Excel 公寓 (Trafalgar Square by Excel Apartments)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

We originally booked excel apartments at Trafalgar Square as we were attending theatre. We were moved very last minute to further away and had to use the tube which I find quite stressful having anxiety and claustrophobia. Contact was quite poor although the actual apartment was still nice but in a noisy area.

Great location. Very convenient apartment. The only problem was a lot of stairs to carry our luggage as there is no elevator.

I wanted to stay in a full service apartment rather than a small hotel room. I had an excellent time in the beautiful modern apartment the perfect location in Covent Garden. Very walkable to almost every thing. The apartment was comfortable and spacious, and clean. Check-in procedure was easy. Management company is was well organized. The beds were comfortable. Upstairs living room/kitchen balcony space was amazing. It was great having a full service apartment rather than a hotel room. It was great to have a kitchen and laundry machine. I highly recommend this apartment. The location is vey vibrant and safe. The only drawback was a lack of cabinet/drawers to unpack your clothes. There is plenty of closet space for hanging clothes. I would definitely stay here again!

The apartment changes where we were staying a few days before our booking that was very inconvenient and didn't offer to reduce the price and wouldn't let me be refunded for the booking fee. No ac just awful

On the very afternoon I was scheduled to check in, I received a call from Excel Apartments informing me that the apartment I had reserved was no longer available. I was then relocated to a completely different property—an old and dirty apartment located 40 minutes away. Due to the unacceptable condition of the replacement apartment, I left immediately and was forced to find and pay for an alternative hotel on short notice. Despite this, I have still not received a refund for the original booking. Zero customer service. A complete joke

Pros: Great location near shopping, restaurants and transportation. Also it was clean. Cons: Over 60 steps to get to unit on narrow curving stairs. No control over AC and no way to reach landlord. Very noisy with sirens at night with nearby law enforcement building. Street side bedroom very bright early in the morning with inadequate shades and curtains.

This was an absolutely awful experience. No working wifi, stuffy and extremely loud with the police station across the street. In addition the management never fixed the wifi during my stay and proceeded to argue and accuse us of lying. I’ve never experienced such a hostile host.

Late check in. The host instructed us to not to get there before 3pm. We got there at 320 and the cleaning lady was just starting the cleanup. It took her 2 hours to clean so we had to sit on the side to wait for her to finish so that we could get get ready and leave for our event that evening. Wifi did not work the 3 days we were there. The sofa in teh living area had stains and all the window blinds were broken.

The location is the winning factor for this property. Communications were a bit 'lecture/school teacher like' but did provide all the info I needed. The property is tired, broken sofa, broken blinds, but the bed was comfortable and the bedroom quiet and dark (as you'd want). Poor toiletries provided (barely enough for 1 night - I stayed 4) and poor/no discernible eco/recycling efforts. I suppose the summary is it was adequate but there are better properties for the money in the same area.

We had an amazing stay. Nice 2BR ensuite APARTMENT with a loft Living room. Kitchen equipped with W/M and D/W. We had a nice stay, especially in the heart London with all points of interest, restaurants etc around. The only negative were the rounded flight of stairs, which led to some discomfort with suitcases being brought up, especially to 3rd floor.