皇家薩沃伊酒店及水療中心 (Royal Savoy Hotel & Spa)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

first floor restaurant staffs were horrible.

Great hotel but horrible service. For example, when wanted to do laundry i had to call and remind the 3 (!) times till someone came in 40 (!) minutes. When checking out, the line was about 45-60 min wait When you order something for breakfast they simply forget. All service is very poor. But nice pool, good location and nice fascilities

A fantastic property. The rooftop restaurant has a magnificent view!

Wonderful experience. Professional and friendly staff

Great people, food and well located. Would stay there any time. Manager upgraded us when we wasked if it was possible!

Lovely hotel and breakfast

Nice hotel,

Beautiful, quiet hotel. Well trained staff

The hotel is quite nice and in an excellent location. We booked a suite with a terrace and supposed lake view. While the room was plenty large and well appointed. The terrace was a 2x2 terrace on the side with a barely visible view of the lake through several trees. We also experienced no hot water for a full day out of a 4 day stay. While we understand that equipment breakdowns happen; management felt an AI written apology was sufficient. My experience in similar circumstances has been that customers deserve a bit more in terms of credits or discounts to maintain satisfaction in these type of situations.

Firstly the greeting was warm and genuine. Super helpful. I forgot my tie for a conference i was due to attend the concierge found me one and then proceeded to swap it with his because his one looked better ! Amazing people beautiful location and amazing facilities! Could not recommend it more. Congratulations to the management for creating such an empowered team.