NH弗蘭澤酒店 (NH Firenze)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Everything was good as expected except for the amenities, there's no individual irons to loan to the guests, instead one has to go 2 floors downstairs past the reception to an ironing room where's only one old iron and board for everyone to use. It's embarrassing having to go to it to do your clothes and not in the privacy of your room. Other than that it was a good and comfortable bed and staff service.

Beautiful place and wonderful view from the top. The pool closes a little too early in my opinion, as they turn it into tables for dinner. Especially, in the summer when it is so hot all day and you are coming back from walking 20,000 steps. Also, the dinner menu was limited and the same each night. We were there for a week. Almost all the food was seafood. As a vegetarian, who does not eat seafood, it was hard to find something to eat. Location was not ideal for the places that what we went there to see. Saying all that, I would stay there again for the hotel, but probably try to get a place closer to the museums if I was going for the tourist attractions

The staff was not very helpful at all. They consistently put the wrong number of towels in the room. They also would not clean the coffee mugs or bring a new coffee daily. They couldn’t even replace the shower gel and shampoo in the bathroom. If you wanted to eat dinner in the hotel, it had to be the upstairs balcony outside in 100° heat — because they had closed the inside restaurant for anything other than breakfast. The pool area is not ideal. This is the worst NH I have ever stayed.

We had a good, comfortable stay and a great experience. The hotel is in a great location , very close to the train station and other amenities. Good clean rooms , breakfast with big spread . What puts the experience at higher level is their front desk staff. Front desk staff is very polite , courteous and professionals with customer service mindset and attitude. They made sure we had all the relevant information , maps , addressed our questions with detailed information and friendly smiles. Thank you NH firenze and staff for our great 3 night stay. Highly recommend.

I was expected a basic business hotel but this place was actually very cool with a great rooftop pool and poolbar area. The rooms were spacious and cozy with large bathrooms. The hotel was well maintained and very clean. The location is a plus to get in and out of Firenze without much trouble and avoiding the ZTL. Helpful note, there's a historic parking garage next door where you can park for 30 euros a day.

I went on a trip with my mom and two small boys. This hotel was great for all of us to relax and unwind. We used the pool everyday we were there, we could walk to dinners, grocery store and beautiful sites. Their breakfast was amazing. The gym was clean and had everything I needed. All the staff were very nice and helpful. We'd definitely stay again!

Staff are friendly, courteous, very accommodating. Hotel is clean and modern. Amenities very good.

My wife needed a steamer and not only they told us where we could find one quickly but Claudia offered to bring her personal one in the next day!

All good

Rooms were clean. Staff were good. Good breakfast overall, needed more hot food varieties. Coffee from coffee machine was not hot enough.