富國島貝斯特韋斯特精品Sonasea別墅飯店 (Best Western Premier Sonasea Villas Phu Quoc)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

전체적으로 좋은컨디션이었지만 첫날 에어컨이 고장나있어서 밤새고생하였습니다. 그리고 욕조에 물이 안빠져서 사용하지않았습니다.

Great location

It’s a old villa but clean. Breakfast was ok. The service was bad. We had to wait long for the buggy pick up while the hotel itself is not really that big, I think it’s because there was only 1 driver. The staff were quite impatient, very rude. This is the second hotel we stayed during our trip; we chose both villas; so it’s easy to compare our experiences. We stayed here for 3 nights after Xmas, I don’t recommend this hotel. We only chose it because short of availability during high season.

Spacious, conveniently located near the night market with friendly staff although a bit more attention should be made to the conditions of the bathrooms, specifically the drainage. Grould level bathroom shower drain was extremely clogged and overflowing for the entirety of our stay. Also the lobby area/concierge is severely understaffed and during the check out it was a bit chaotic with check-in and check-out guests were all gagging for attention of poor staff who was single handedly handling the whole situation. I'd stay again but definitely not during the peak season.

Well maintained and clean. Only issue is with lack of utensils, corkscrew etc in kitchen. Staff were excellent though.

We were first assigned to a villa that had faulty air con, faulty water heater, and leaking pipes. The hotel recovered by transferring us to another villa where some phones weren’t working and the pool lights were malfunctioning, which they sent some staff to fix. Nonetheless, it was a relatively good stay where we didn’t have to worry much and the night market was just a street away. We appreciate the shuttle service to/fro the airport and the buggy service around the area. We would consider returning in future.

Villa was ok but the foods generally were not as good as

Should provide cooking utilities in the villa

All the staff are great and very attentive. It’s great for spending a quiet family vacation. It is a bit far from the popular locations such as VIN wonder and Sun world. No bus access except for 1 that has a schedule 1 hr apart. Making it expensive to travel around because we will need taxi and grab for all rides. Other than that this property is a great place to stay

The villa is clean and tidy. No insects inside the house and i appreciated that! Facilities in the villa are in good condition such as the air conditioner is super cold! There was a short period of time that there was not hot water supply for the bedroom downstairs and the pool’s light broke down but the hotel staff fixed it within hours. The staff are extremely nice and friendly, really helped us a lot especially the buggy car service! Hotel breakfast was extremely good! Lots of bread choices and selection of eggs was available and there is noodle station! Really enjoyed our 5 nights stays there! Will definitely recommend this villa to our family and friends!