廣場飯店 - 費爾蒙飯店 (The Plaza, A Fairmont Hotel)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Very clean and friendly staff

Lovely stay with incredibly spacious rooms for Manhattan and very friendly staff. And of course the most wonderful location. The most amazing touch was the hotel giving me Home Alone based gifts to take home to my daughter including a beautiful teddy which she adores. The only down side was that the walls were thin and we could hear a noisy family constantly through the wall and the slamming doors from down the corridor a lot. Our room was also by the elevators which let off a very loud noise when one arrived. This had limited impact as the hotel just full of people coming and going through the night. Overall a great stay - location, room size, staff all fantastic.

Front desk staff took over thirty minutes to locate the reservation on check in, finally was sent to a smaller room than the one i originally booked and a full hour later a porter arrived to the smaller room to bring us to the larger correct room from the booking..

Such an iconic place but it is so run down. We had quite a few issues in our suite and had to have repairs made during our stay. The staff didn’t seem to care much that there were issues and although they were fixed nothing was offered for the inconveniences. Also the staff at the champagne bar didn’t even wait on us twice when we were sat and we ended up having to get our drinks from the bar and take them up to our room. Such a beautiful place but sadly such a letdown.

From the moment we arrived at The Plaza we felt genuinely welcomed. Erika warmly greeted us at check-in and recognized that we were celebrating my daughter’s graduation and birthday with a special mother-daughter trip to New York. She made my daughter feel truly celebrated. She also surprised us with a beautiful room upgrade, a thoughtful handwritten note, and a delicious chocolate dessert waiting in our room. It was such an unexpected gesture that made our arrival even more special. Every staff member we met was friendly and welcoming. From the warm greeting we received from Juan as we stepped out of the car to the exceptional hospitality we experienced throughout our stay, every interaction made us feel genuinely cared for. The hotel is elegant and inviting. Our room was beautifully decorated, and the bed was exceptionally comfortable. We enjoyed dining in the Palm Court, where both the food and service were exceptional. After a day exploring Manhattan, it was such a pleasure to return to our room, enjoy room service, and relax. The Plaza exceeded our expectations and truly lives up to its reputation for timeless elegance and exceptional hospitality. Thank you to Erika and the entire Plaza team for making our mother-daughter celebration so memorable. We will always remember the kindness we experienced and are already looking forward to our next visit.

Russel at the front desk was an absolute pleasure!

Ally at the front desk was Fantastic!

By Far The Greatest Experience While Visiting New York City. Hands Down The Best Choice For Staying

- Air conditioner in our room was not working. It worked on and off eventually. - Only received turn down service one night. - Door security inside the hotel was rude and wouldn’t let my wife in one afternoon and physically moved to block her…not good. - Trash in our hallway every day - Overall, it needs better management that cares

Excelente experiencia