Nazuna京都御所旅館 (Nazuna Kyoto Gosho)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

My only criticism is that there is no laundry service or local laundry vendor. Also it would have been helpful for the restaurants in the area to be listed.

Amazing hotel, staff excellent, breakfast fantastic

Very peaceful and accommodating!

Our stay could not have been more delightful; the staff was very professional and accomodating, the rooms were great, and the food was fabulous.

Clean room. Friendly staff!

We stayed here in 2023 and it was a wonderful experience. The staff was amazing, making it a very personalized experience. They’d call for reservations in the neighborhood, wrote personal notes. They used local Kyoto crafts people for all their personal touches. It was really special. Fast forward to this experience: there’s hardly any staff available, and if you happen to come by one they’ll shove promotional items down your throat before you’ve even checked in your room. The pajamas in our room were dirty, smelt like cologne from a previous guest. The room had an awful artificial diffuser in it, it smelt so gross. I was really confused by this because Japan is so sensitive to scents. The breakfast was so sub par it was sad. I couldn’t even chew my steak. Last time they cooked the fish at the table, this time it was clearly made off property. The hot water in our room didn’t work on the last day, they fixed it but still ruined our final morning relaxation time. They Have replaced the special touches with terrible branded merch thinking people won’t notice. I feel ripped off. This place is a joke now.

incredible stay and unique room design made this unforgettable for us. Staff was amazing and made our stay an incredible experience.

Awesome staff, awesome property!

This property was amazing! It was quiet and off the main streets. The staff was friendly and accommodating. I absolutely enjoyed my stay and I cant wait to come back!

Exceeded my every expectation!