埃拉公寓海灘酒店 (Ela Beach Hotel & Apartments)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

I paid rooms including breakfast and they did not have on their list. Very unprofessional. They have no courtesy at all.I would not stay there again and will tell my friends of the poor service

Overall okay experience

Booked a room for one night, the rooms have been renovated which was good however there was no water pressure and no hot water, staff knew about the issue but did not inform guest upon check in of the problem,

Respond time wasn’t on point. Had to do follow up call again for any request & wait on orders.

Clean room and everything is there for a comfy stay

I was disappointed because I asked for 2 twin beds in my room and my request was never granted and so I am very upset.

Travelled with family for a weekend to use the pool. Booked the two bedroom premium room. Check-in was delayed by an hour because staff could not figure out difference between included breakfast in initial booking. Very unprofessional in service and did not offer appropriate explanation, I had to pay for breakfast again even though Expedia itinerary had included breakfast in overall cost. Pool was only opened for an hour, and closed off for the remainder of the weekend due to cleaning. Guests were not informed of this when we checked in. Room was okay, towels and toiletries were provided only upon request. Room is at the back so could be accessed through stairs only. Restaurant staff for breakfast were also clueless for paid breakfast and we had to wait again for them to confirm with front staff.

Room clean Staff friendly

Staff

Mould in bathroom Lap pool not in use Elevator not working properly. Room old Curtains didn’t close properly Bathroom door didn’t close properly Balcony door latch dodgy Beds comfy Staff very friendly