We’ll refund double the difference…if you find a cheaper price!
We know that one of the most important things for travelers is getting a fair price and not feeling ripped off. That’s why we constantly monitor our pricing to ensure that you get the best price available online and at your destination. We also make it a point to display honest pricing on all our deals, including all extra charges and taxes so you'll never have to worry about additional costs.
We’re so confident about our pricing that if you find a better price, we’ll refund DOUBLE the difference!
**So, if you:
• Find a lower price (in the same currency) for the same tour or activity and notify us within 48 hours of booking, or
• Arrive at your destination and find your booked tour or activity offered for a lower price**
you can send us the details and we'll refund double the difference in the form of Klook Credits OR we’ll refund the full price difference to your card.
Yup, you read us right!
How to request a refund?
It's simple and easy: obtain proof of the lower rate (receipt, price list, flyer, website, screenshot etc.), and email us at support@klook.com with your name and booking number. We’ll add double the difference value to your account as Klook Credits, or refund the full price difference direct to your card.
Terms & Conditions
The ‘same tour or activity’ means that all inclusions and itineraries must be the same as the activity booked from Klook, this includes currency, number of people, scheduling, operator, pick up locations, ticket usage (printed or mobile voucher), ticket validity (fixed date or open date), package booked, ticket type, instant or non instant confirmation, etc. The product may be sold by another channel, however it must be the same product as offered by Klook.
• Products must be sold by official channels and registered travel agencies.
• This guarantee does not include any city or airport transfers.
• This guarantee does not include multi-day tours.
• Due to select operator restrictions, 'Klook Price Guarantee' only applies to activities that display this tag on the activity page.
• Klook's Best Price Guarantee covers retail rates available to the general public. This does not include discounts you may receive (or be eligible for) from third-party organizations or special offers made as part of a membership program, corporate discount, promotion, group or rewards program.
• If you find a cheaper price before arriving at your destination, you must notify us within 48 hours of your original booking, or have dated proof that the cheaper price was found within 48 hours of your original booking.
• Klook reserves the right to verify details of the lower price where possible, all refund decisions will be made at the sole discretion of Klook.
• Refunds of the price difference will be transacted to the credit card used in the original booking.
• If you used Klook credits or a promo code when making your booking, you will receive a refund of twice the difference from the original Klook price, not the discounted price
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