After a long flight from NY to Hong Kong we waited for our driver outside the customs area and he was nowhere to be found. A nice driver from the Shangri-La hotel that was there, called the cell phone number of our driver, which we received 2 days before our arrival,only to find out that he was not assigned to meet us. However, he called the assigned driver, who was waiting for us in a different arrival area per the instructions he received. He saw that our flight landed in a different arrival hall, but was afraid to go there in case we will arrive to his waiting area. The ride was nice and the driver was very pleasant, and I hope that in my next 3 reservations you will do better.
It was worth every penny. My family booked the one way from Hotel to Airport trip. The driver arrived 30mins earlier which saved us a lot of time. He was very professional and the drive to the airport was so smooth and peaceful that we fell asleep on the way. I would book again. NOTE: Don't forget to tip your drive ;)
Car was new clean and nice. Service was quite good.
Overall it was a smooth journey and far better than a traditional taxi. Improvement could be made on the confirmation of car or driver contact as it was not sent to me 10 minutes before the pick up time. And I have to call in to get it although the driver has already reached the pick up point.