Tru by Hilton San Antonio at the Rim (Tru By Hilton San Antonio At The Rim, Tx)

星級評價以住宿資訊（酒店提供的服務及設施等）綜合因素為準，僅供參考

Great 👍 👌 👍 👌

It was close to food and shopping. The hallway had looked like food on it where they didn’t vacuum , but other than that it was perfect to everything.

We experienced water outages on all three days of our stay, and I am very disappointed. We paid for good service, and this is not the level of service we expected. When I called the front desk, the staff responded in a rude and unprofessional manner. About 30 minutes later, a maintenance technician arrived and told us that the issue occurred because the property was fully occupied. Regardless of the reason, this situation was unacceptable and significantly affected our stay.

My last stay at the hotel I had noticed how bad the American flag was out front and they needed to retire it, dispose of it properly and get a new one and the front desk said they would. It is still the same torn and faded flag. Also the fire alarm went off at 11:15pm They put a welcome on the tv when you check in, they need to use that an intercom or the phone to let guest know what is going on

Overall, the stay was ok. Rooms didn’t feel fully clean, parking limited. Hotel didn’t have enough parking during my stay. Guests started to park all over the place. Staff service was average.

Excellent stay and great staff.

The room and property were very clean. Breakfast was good and the staff were friendly and helpful. The bed is hard, but it wasn’t unbearable. I enjoyed having and ice machine and water bottle filling area. So nice since we were headed to Six Flags Fiesta.

This hotel gets vandalized on a regular basis and the security is no where to be found. There were about 10 vehicles that had the car windows smashed including mine and cost me a pretty penny to repair. The hotel is nice but they need to have security outside at all times.

Room was cleaned and staff was friendly. Close to places we visited.

Great stay! 8 min from Fiesta Texas with a great shopping center nearby. We had a large group of kids with us and were able to get adjoining rooms. Employees were kind and helpful, would stay here again :)