泰姬蘭德斯酒店-孟買 (Taj Lands End)

星級評價以住宿資訊（酒店提供的服務及設施等）綜合因素為準，僅供參考

Did not deliver the complimentary items as promised. Did not have a smooth upgrade despite paying in advance.

Great rooms. Great service. Good drinks

Good view

Having stayed at this hotel on several occasions, I chose to return because of its calm, zen-like atmosphere and excellent location, which feels like an oasis after a day in the hustle and bustle of the city. The property is generally very clean, and the lobby creates a welcoming first impression. Unfortunately, the check-in experience was a major let-down and well below the standards I have come to expect from this hotel. While the staff were quick to acknowledge the issue and offered complimentary lounge access for one day during our five-night stay, the gesture felt somewhat inadequate as it did not extend to any other facilities. The staff were otherwise helpful throughout our stay, and breakfast was good, although there was room for improvement. Overall, while the hotel retains its peaceful charm and strong location, parts of the property are beginning to feel dated, and the disappointing arrival experience detracted from what could have been a much stronger stay.

The building looks old and needs to be updated.

This stay felt like a three‑star experience at best when compared to hotels in North America or Southeast Asia. The floors looked like they had not been cleaned in weeks, and the room had an unpleasant smell. There was only one coffee cup in the coffee bar area, no spoons, and we were expected to use a chopstick as a stir stick. Breakfast involved a long wait, and while there were a fair number of options, the quality was mediocre. The entire property looked tired and neglected, and both staff and management seemed disengaged. The situation was summed up by their welcome letter, which had been printed upside down on official letterhead. If this is the standard for a Taj property, then they have lost us as customers permanently.

The hotel overall was nice, however a little worn and dated…breakfast was good

Nice place Had a wonderful time with my family. Room was perfectly maintained, thanks to Marie, Zeenat & Sujit that made the stay.

It's excellent

Excellent property with a perfect location and impeccable service. Only concern is that at breakfast the Vista restaurant area is too small to cater to all the guests and consequently there are long waits. However, we look forward to be back next year.