Holiday Inn 貝辛斯託克 (Holiday Inn Basingstoke by IHG)

星級評價以住宿資訊（酒店提供的服務及設施等）綜合因素為準，僅供參考

THE PLACE NEEDS AN URGENT UPGRADE WALL , CARPETRS AND ROOMS SHABY AND KNOWING WHAT I KNOW NOW I WOULD NOT HAVE STOPPED THERE.

It was an amazing experience. The best part was the cleanliness and service.

The staff was extremely helpful and pleasant. They were willing to accommodate our needs and provide what we needed. We loved the breakfast served each day.

Clean and tidy. Air con in rooms needs work. Weirdly I had to have a single bed, as the rooms were all taken despite checking in at 5pm Is want a problem as in was travelling alone, but made me wonder what the case worked have been if I’d travelled with my partner.

same as always, clean, quiet and wonderful AC!

Room only, good value on a Saturday night. Room was clean

I booked this hotel purely on the basis that it had an All Day Restaurant and 24hr room service. When we asked for lunch, we were told 'Chef doesn't work between 11.am and 5.30.pm!' Having no car we had to get a taxi to the closest restaurant! We arrived at 2.pm, their check in time but we're told the room wasn't ready. I'd asked for a quiet room but they put us next to a set of double doors where they bring in all the supplies for the hotel. We had just done the overnight flight from Toronto and had no sleep or decent food, so this was all very exacerbating. We did manage to eat dinner there but were served by the most insolent waitress, who all but threw our plates on the table. I heard her mention 'the Americans' a bit later, which of course we are not. I am actually British and my partner is Canadian. Regardless of who she thought we were, we should not have been treated that way. It was totally unacceptable. We only stayed the one night and I have requested a refund for the remaining 5 nights, which I hope you will grant me. The hotel was falsely advertised and our treatment was disgraceful. I will say though that our breakfast was fabulous. Unfortunately I can't say the same for dinner.

We reserved two accessible rooms which were excellent, both had A/C (as it was very hot in the June heatwave ) We had a lovely evening meal and the staff were very helpful and friendly.

Called at 10:56pm, 10:57pm, 10:58pm, 10:59pm no answer Called again at 12:57am and got the desk. I told the nightworker that we would be checking in at 2am after a 4 hour drive. He told me at that point that the aircon was broken, and eventually agreed to give us a 50% refund on our room. He made a note to pass to the morning team. The room was uncomfortably hot, but we got to sleep around 3am. In the morning at 8:30am, power tools and loud banging in a neighbouring room startled us awake. Rooms were being renovated. I went to reception and the woman on the desk claimed that she couldn't do anything. Had we been told that the air-con was broken ahead of time, we would have made alternative hotel arrangements. Had we been told at our 2am check-in that there were room renovations being done from 8:30am, then we could have at least tried to get some ear plugs to deal with the noise. We are touring orchestral performers and this lack of rest will really make our work that much more difficult. I want a full refund.

The hotel was clean and sufficient for what we needed. Sound proofing between rooms wasn't great