Holiday Inn 貝辛斯託克 (Holiday Inn Basingstoke by IHG)

星級評價以住宿資訊（酒店提供的服務及設施等）綜合因素為準，僅供參考

Nice upgraded room but needs a bigger bed. Staff at breakfast were very slow and often nowhere to be seen. Poached eggs took 15 mins and were hard on arrival. Nice hotel, good location, plenty parking. Just needs more attention by breakfast staff!

We had an issue with the shower head hose, but asked for maintenance to sort it. Which they did promptly which was very nice. The ac didnt work our entire 5 day stay, which was very unfortunate, as it was incredibly hot. We did not eat at the property, can not review that aspect. Their were little cleaning things that could be attended to, such as someone hung banners in our room, and they could have been taken down entirely instead of leaving staples and buts of paper on the walls. The bin bags for the garbage cans are very small, and you cant out much in them before the bin bag falls inside. The tip outside was over flowing, with many pallets laying about. Which was unfortunate. But what can you do when you get a large delivery. Still a nice friendly place to stay.

Overall excellent service but slightly let down by a lack of staff during the afternoon and evenings over a weekend. Limited menu for the restaurant. Superb breakfast service. Very comfortable and well equipped rooms.

The hotel could use more staff. It seemed to be running a small number!

Hotel was clean and tidy . Looks like it’s being refurbished .Good breakfast . Meals in evening poor menu do to refurb

On arrival, there was nobody on the reception desk, and after waiting for a short while we had to go and find a staff member to check us in. The rooms whilst dated were clean and comfortable. Having booked a dinner bed and breakfast rate, we were disappointed to find that the dinner options were very limited, due to the hotel being refurbished according to a staff member. Breakfast buffet the following morning was fine, there was a good choice of hot and cold food. The coffee machine was out of beans though and once refilled would not work, which was disappointing. Overall a decent hotel, the main issue being the renovation and an apparent shortage of staff.

Misleading standard room photos that give you the impression that it’s a double bed. I arrived and was checked in to my twin room! Won’t be staying again, staff were less than helpful and made out the whole hotel was full so couldn’t change my room, even though I could book a room on Hotels.com for that very night.

Good

The hotel is under refurbishment so building work going on. (Not advertised) Queen room booked to be told one wasn’t available because I had booked a standard. Had to contact Expedia who then refunded a small amount for inconvenience. Paid for three course dinner to be told there was only pizza or curry available no starters so had chips instead, did not eat curry as was undercooked chicken. Wrong dessert was then given out. (We were not the only disappointed diners with some asking refunds and leaving) Sleep was terrible beaming light from big gap under door all night. Slamming door throughout the night. Would not recommend would not return.

Old. Uncomfortable. Super Low level