福朋喜來登酒店-芒特普羅斯佩克特奧黑爾 (Four Points by Sheraton Mt Prospect O'Hare)

星級評價以住宿資訊（酒店提供的服務及設施等）綜合因素為準，僅供參考

Their phone was not working - apparently for at least two days - and I could not reach them to get a shuttle from the airport. The ordeal took me over an hour and a half just to get to the hotel. And I could not get a hold of anyone anywhere related to four points Sheraton. The customer service was horrible.

It did start off well with a room upgrade so perhaps this was unlike the norm. Stayed in the hotel total of 5 nights. Requested my room to be cleaned every single day. Despite promising to clean the room, staff only did so once out of the 5 nights. Quite disappointed by this Marriott property. Seems like the place is not ran quite efficiently.

The pool is just for show. Everything else is decent.

Great stay

Our handicapped room was spacious, clean, and well-appointed. Parking is easy.

The pool and hot tub was under maintenance. The staff mentioned that it was posted on the website but I didn’t see anything. The blanket skirt had stains and the shower door did not close properly.

Says there is a hot tub. Specially picked a place that had a hot tub and it was ‘down for maintenance’. No where on Expedia or their front facing website does it say that. Ice machines didn’t work.

Easy parking clean room

I was very disappointed to find out the pool and hot tub were out of service. We chose this hotel because of the pool & tub amenities.

I have never seen anything like this before. There were huge bugs everywhere in the room, literally the size of my head. It was completely unacceptable and honestly felt like the room should be sealed off until the issue is fixed. This is a serious hygiene problem and no guest should have to experience something like this.