市中心 - 梅西區假日酒店 IHG 旗下酒店 (Holiday Inn Downtown - Mercy Area by IHG)

星級評價以住宿資訊（酒店提供的服務及設施等）綜合因素為準，僅供參考

Parking lot was closed so had long walk from our vehicle to the lobby. Old When we checked out it had been storming. Same distance to the vehicle. Not informed about the closed lot. Room was not cleaned for uor 2nd day. A towel used for makeup removal was placed Back for reuse. Local employees said since we used Expedia to reserve rooms they could resolve any complaints.

This is a great hotel with a close walk to the Casey's Center.

So many problems. The parking lot being closed for over a year is absolutely unacceptable, especially for the handicapped. Guest are to park in the hospital parking lot and walk at least a quarter mile with all of their luggage just to check in. With the number of transients, horrible lighting, and lack of care from staff, safety is compromised for guests. Rooms are severely outdated with peeling wallpaper and mold. Thermostats in the rooms do not work and are just there for show because the heating and air conditioning is an old system that is single source controlled. This is leading to the mold growth and musty smell. Frankly considering this hotel serves a major trauma center, it is absolutely ridiculous the property is in such a run down state.

All the staff were helpful and friendly, the room was clean and the beds were comfortable. There were 3 reasons we gave 4 instead of 5 on the overall rating: 1) the "free breakfast" was only extended to 2 adults from each room, and we had 4 adults in our room. So rather than eat in the hotel restaurant, we went to a local favorite brunch place, to cater to the wishes of the group, so that 'amenity' was wasted on us. 2) we had trouble figuring out how to get to the hotel because of the parking lot being closed. We did eventually locate the correct lot and were able to schlepp our luggage across the street safely, with some extra effort. 3) the faucet in the tub/shower was almost impossible to turn fully off. All 4 adult members of our party tried to turn the tub faucet so the water would fully STOP, but only the heavily muscled, 21-year old college athlete member of our party was able to get it turned fully off with great effort. I definitely want to repeat that ALL the staff were friendly and helpful, from Ken at the desk, to the wonderful bartender/waitress in Cityscape the night we arrived, to the housekeeping staff. Overall, it was a GOOD stay, with a few inconveniences.

Had to change rooms because is ac units inoperable and the other noisy.

The air conditioner was barely trickling out anything cold. When we woke up in the morning it was almost 80° in our room. The TV did not work at all. It's been a known issue for a while and they didn't bother to mention any of it on check-in. No discount was offered because we looked through hotels.com. I would never stay there again

The only issue I took is that there was no message about the lack of parking in the property and where to park is spare lot was full.

El estacionamiento está muy lejos pero todo lo demás bien

Property is dated. Smalled musty and parking was sketchy

The water was brown and there was no hot water or water pressure. The room was old and beaten up.