聖何塞-機場-Extended Stay America Premier Suites (Extended Stay America Premier Suites San Jose Airport)

星級評價以住宿資訊（酒店提供的服務及設施等）綜合因素為準，僅供參考

Very disappointing experience. We booked and paid for a Studio with Two Double Beds, but were given a room with one bed and an uncomfortable pull-out sofa instead. We checked in on time, yet the staff refused to provide the room we reserved and kept changing their explanation. The room wasn’t clean, and there were no pillows or bed sheets for the sofa bed. We had to look for staff around midnight just to get basic bedding. Overall, the service was poor, and the entire stay was frustrating. I would not recommend this hotel.

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​I wanted to like this hotel, and there are aspects of it that are quite nice, but unfortunately, my overall experience was not very good. ​The biggest issue was the cleanliness. The room and common areas just did not feel properly cleaned or well-maintained, which made it hard to feel comfortable during my stay. While the layout of the hotel and the general concept are good, the lack of attention to housekeeping really pulled the whole experience down. I hope management works on improving their cleaning standards, as the hotel has potential, but I won't be rushing back anytime soon.

I booked a room with 2 beds but they can only give me a room with ine bed and a sofa bed. Terrible

The property was very secure. The staff was very nice. The breakfast was lacking, only instant oatmeal and muffins. The room I had was to the front of the property, so we heard the road noise at night. I just wish I had time to enjoy the hot tub.😊

Most terrible hotel ever

The place has no bell service, no one was help at the desk but just the receptionish, the room has not shown as pictures. No recomende to anyone or will stay at this location

Well front desk was ok we checked in at 330 and room wasn't ready, the house keeping people were very rude,we asked for blanket told me to late an ask why my husband was going back an forward when he was getting my coffee at breakfast an oh breakfast was just muffins an coffee an oatmeal, didn't like the stay to while was up all night cuz people above us keep walking hard on floor

Room was super clean and manager “male” was super helpful