奧湯河原山翠樓酒店 (Sansuirou)

星級評價以住宿資訊（酒店提供的服務及設施等）綜合因素為準，僅供參考

Very relaxing and authentic experience. The meals were so elaborate and delicious! Beautiful setting.

Delicious and beautifully presented meals served by friendly and helpful staff. Scenic onsen- a lovely stay.

It was an amazing and great experience. We planned to come here half way through our trip to relax on our honeymoon. The staff was friendly and a good amount knew English. They were very accommodating. My husband has size 11 feet so they got him bigger house shoes. The Onsen view was amazing. For a women go up early in the morning as the sun is rising and it is an amazing view. The food was not only stunning but tasted devine! It was a great place to relax for a few days before we headed into Tokyo. It was truly a wonderful experience and I highly recommend coming here.

Rooftop Onsen is breathtaking. One of the most calming, beautiful experiences of my life.

This hotel had a very rustic(musty) experience. Unfortunately with our sons allergies and the staffs inability to understand that we requested to leave after only being there a few hours.I spoke with the manager(translator) that evening after dinner at which point I was led to believe that they would refund the second night. They checked us out first thing in the morning and we moved to another hotel. This was all seamless except for the fact that they did not refund the second night. When confronted by Hotels.com the hotel denied that we even checked out. This hotel is up a mountain in the middle of nowhere and in order to leave they need to call you a ride to the train station. They even packed our bags in the car for us. Checking in and leaving were the best part of the service. The staff were in tears over our experience and were very concerned for our child's safety. Management on the other hand was more concerned with getting us out and turning the room around. This hotel is not cheap and i am out over $900CAD. Do not stay here.

Great Japanese experience. The hotel staff is very nice. Real enjoyed hot springs. 5-7p.m. free beer is a great deal.

Excellent service and Ryokan! Staff were extremely attentive and helpful with our needs, would come back again!

No charm no restaurant no hotel life at all Very expensive for what it is! I didn't like this experience I don't recommend this place Far from everything and the building is ugly

Very remote location. Peaceful and relaxing. Recommend a private spa bath.

We were expecting remote Ryokan in romantic mountains but this one is a hot tourist place surrounded by other SPAs. Some of esthetics that we were looking for was lost. Food excellent and service is excellent.