河畔會議中心度假村 (River Terrace Resort & Convention Center)

星級評價以住宿資訊（酒店提供的服務及設施等）綜合因素為準，僅供參考

Everything was great except the mandatory timeshare pitch to get the parking pass. After a 12 hrs drive to get there it was the last thing I wanted any part of. Very cheesy. You can do better than that! Whomever had that great idea needs to go back to the used car lot.

Always our go to stay when we come to Gatlinburg. The staff will always go above and beyond to make sure we’re well taken care of.

I cancelled a reservation for a nice place hundreds cheaper for our 3 night stay, but my husband saw an ad for this place on a video and wanted to stay here, so I cancelled the other booking and reserved this place instead. We received our room key and upon first entry, our door handle was extremely hard to turn and we had to slam into the door every time to open it. The outlets to the refrigerator/microwave/coffeemaker were messed up. When I pulled the microwave out to plug in to make coffee, the bathroom light went off. We didn't bother to say anything until we left since the lights were so bright that you had to wear sunglasses, so we used adjacent lights and kept the door open slightly to take a shower. You had to completely close the door to even get into the shower it was such a tight fit. The layout of the bathroom was strange, the door to the shower/commode room touched the small-bowl sized toilet that was nearly 9 inches away from the wall. Why put it so far away, since now it is difficult to open and close the door and you literally can't get into the tub/shower without closing the door? And the toilet paper holder was on that wall far away so we had to literally tuck the end of the paper like two feet towards us into what appeared to be a tissue slit so we didn't have to get up to get paper off the roll. The shower pressure was weak, the faucets were old and the repainted sink with drip lines was just a turn off. This was an ok place, but not for the price.

This hotel really needs to have updates ! Was on the 6th floor and elevator was not working. Was told it had been out of service for sometime. One ice machine in our building on the second floor. Location was great.

The staff was warm and welcoming especially Candy and Taylor knowledgeable ladies will be back.

It was ok. Would pry try to find one a little nicer next time.

The staff was super friendly and helpful. Rooms were clean, could use some updates but overall I was highly satisfied. The only complaint I have is they closed the pool one day for a few sprinkles (that happened at 1:00) and never opened it back up that day/evening, Kids were pretty bummed. Overall good hotel.

This was a lovely place to stay. The staff were amazing and super helpful. The room was dated but I think that added to its charm.

Clean room

I love being on the river.