伯明翰集團酒店 (Four Points Flex by Sheraton Birmingham Jewellery Quarter)

星級評價以住宿資訊（酒店提供的服務及設施等）綜合因素為準，僅供參考

Great customer service. Helpful staff

Nice room hated the wet room concept for the toilet and shower, room was small

Very nice hotel good location , a bit too contemporary and not very warming feel when we arrived. Could not find where the eating area was ( no one pointed this out ) was only greeted with a coffee machine . Room was very clean and very comfy bed and pillows, opted for a windowless room as it was cheaper but missed the natural daylight and struggled to wake up .

The room was clean and despite having no window (which we knew about before our stay) it was a pleasant temperature throughout with the Aircon. The staff were lovely and made sure we were happy with the room. My only complaint was the fact there was no kettle in the room and you had to go to a machine down stairs and pay £2.50 for a cup of tea. We were not aware of this, I've never stayed in a hotel in the UK without tea and coffee making facilities. This would probably put me off staying again which is a shame as otherwise the stay was perfect.

The hotel is great. I stayed there in 2018 when it was the Bloc Hotel. It's simple, well designed and the standard rooms are... standard (everything you need), while the studios are a little more luxurious. The staff (both my visit in 2018 and 2026) are amazing. Most recently, Tom was awesome. Customer service done right. It's not hard, but hard to find these days.

Small but adequate room and fine for an overnight.

Reception staffs were very nice and professional, will definitely visit again .

all good

Excellent staff. Very polite. Room very clean and a comfortable bed.

I was initially quite happy with my room - it was clean, the amenities were new, and it felt like great value for money. The staff were friendly and helpful as well. Unfortunately, the stay turned out to be very uncomfortable. The bed was rock solid, as were the pillows, making it nearly impossible to sleep. Even with the fan turned off, there was constant noise throughout the night, and the thin walls meant I could hear everything from the neighboring rooms. While I appreciate the cleanliness and service, the noise and lack of comfort made for a restless night. I wouldn’t stay here again.