耶路撒冷卡西亞酒店 (Cassia Hotel Jerusalem)

星級評價以住宿資訊（酒店提供的服務及設施等）綜合因素為準，僅供參考

stayed at this property for 11 nights and would describe the experience as adequate. The positives are the excellent location, outstanding gym equipment, well-renovated rooms, and beautiful Old City views. Unfortunately, the service fell far short of expectations for a hotel at this price point. Aside from the engineer who promptly fixed my air conditioning and one hardworking housekeeping employee, most staff ranged from indifferent to outright rude. The front desk was generally neither welcoming nor helpful. The breakfast experience was particularly disappointing. The maître d’ seemed more interested in his phone or chatting with staff than attending to guests. Room numbers were rarely, if ever, requested, making me question why I paid extra for breakfast. The dining room was often either nearly empty or overcrowded, with long lines just to get coffee. Housekeeping was also below expectations. Towels and sheets were changed regularly, but my room was vacuumed and the shower cleaned only once during my 11-night stay. The gym had excellent equipment but was not especially clean, and I was surprised to be denied additional bottled water after receiving only two small bottles upon arrival despite being a long-term guest. On my final day, Ariel, the Head of Customer Service, took the time to listen to my concerns and seemed genuinely interested in the feedback, which I appreciated. Overall, aside from the location, gym, and renovated rooms, I found little reason to choose

Loved the location. Beautiful view from the room. Great breakfast. Very accommodating staff.

Good hotel would do it again when they have a pool

Breakfast excellent, room clean and good size.

The room was clean, great location very good breakfast

Staff, location, room were excellent. Loved the Breakfast. All around great experience.

Excellent location across from Yemin Moshe and close to Mamilla shopping center.

Clean room, nice view and wonderful breakfast buffé!

Room clean and available. Staff very courteous. Breakfast excellent.

Very friendly staff and good food at lunch and dinner over the weekend