Serendipity

星級評價以住宿資訊（酒店提供的服務及設施等）綜合因素為準，僅供參考

We had a great stay here. It’s very well located for the main train station and metros or about 30 min walk into the historic centre. Despite being in a busy area the room was very quiet. The only issue we had was the hot water that didn’t work - once we alerted them to it they came to fix it immediately however it was still very temperamental.

Clean room, lovely staff, excellent location.

Make sure you check out the area the hotel is in first; it’s definitely a rough part of Napoli. We didn’t personally have any problems, but our friends at the B&B Hotel next door witnessed a mugging during the day. There was police presence outside the hotel every night, which was actually reassuring. Also, don’t visit the Istanbul Supermarket next door as they just rip tourists off. The accommodation itself is basic, with limited amenities, a very reasonably priced minibar, which was good. The beds were pretty uncomfortable. The biggest challenge was the heat; the room has air conditioning, but it was like trying to cool the Sahara Desert with an ice cube. We tried it at 16 and 18 degrees, and it really didn’t cool the room to a variable level. When we complained, we were told to put it on 25, then when it reached 25, turn it down gradually. We tried that, then on the last two nights, tried various YouTube techniques, but actually, the air conditioning clearly is not fit for purpose or broken, so we actually had four bad nights’ sleep being overheated. Our friends were across various B&Bs and Hotels in the area, and theirs worked well, so it wasn’t due to the outside temperature.

Great location, clean facilities, friendly staff - amazing experience!

Great location, very friendly owners, room booked looked exactly the same. The hotel is located next to a park so it can get a little noisy at times !

Alessandra was very helpful. She provided us with a list of places to eat and to visit. Our favorite was the balcony that overlooked the street below, and the complimentary espresso and tea, of course.

Looked like a newly renovated apartment. Very clean and ideal location.

Clean and felt safe!

Great location right near the train station! Clean and quiet. Perfect for our needs.

Loved this property, newly renovated spacious and clean room. Amazing staff, Alessandra was very helpful. Close proximity to train and bus stations. Lots of restaurants around the area. Will definitely stay again on our next visit to Naples.