聖地亞哥福朋喜來登酒店 (Four Points by Sheraton Santiago)

星級評價以住宿資訊（酒店提供的服務及設施等）綜合因素為準，僅供參考

We stayed here for 5 nights and unfortunately would not recommend this hotel. Our experience was very disappointing from start to finish. The swimming pool was closed during our stay, and the air conditioning in our room was not working. Although we were moved to another room, we were eventually told that the hotel was experiencing ongoing air conditioning issues. As a result, we spent two nights unable to sleep properly because the room was so hot. What was most frustrating was the lack of urgency from the staff. No effective solution was provided, and no alternative arrangements were offered despite the issue significantly affecting our stay. In addition, both rooms we stayed in had mold in the bathrooms, which was unacceptable. The hotel itself feels very outdated and poorly maintained. For the price charged, we expected a property in much better condition. To make matters worse, we were unable to receive a refund and therefore had no option but to remain at the hotel for the duration of our stay. Overall, we feel that we wasted our money and would not stay here again.

The front desk was very helpful in suggesting places to visit and restaurants to go to. When I was trying to put a Sim card into my phone and the instructions were all in Spanish, Felipe helped me through that!

Breakfast very good

Great experience .

Hôtel bien situé, option resto au alentour, station de métro tout près, peu de chaise à la piscine

Convient location to bars and restaurants. Staff helpful and rooms clean.

Friendly, helpful front desk staff. Our room (306) over looked an unsightly building next door, air conditioner was very noisy. and bath towels were the size of beach towels. Elevator access to guest room floors should be accessible only with guest room key for security purpose, especially during midnight through morning shift. With your current system, anyone and everyone can access guest floors.

The staff was very corteus and the room was clean

Check in Staff did a good job. A little disappointed in the room. It was a Junior Suite with plenty of space but only one chair to sit on. With any Suite I at least expect a small couch and table to enjoy TV, glass of wine or whatever. Ended up one of us had no choice but to sit on the bed. The room was certainly clean but dated to the point of paint bubbled on the wall in the bathroom and grout problems in the Shower. Definitely time for renos. Overall though still a good value for the price but not to the level of most other Marriot properties.

Great room, with a wonderful view. Its very close to Costanero Mall, restaurants, bar and coffee shops. Good breakfast, with many options. I really enjoyed my time at the place