里斯本索菲特大飯店 (Sofitel Lisbon Liberdade)

星級評價以住宿資訊（酒店提供的服務及設施等）綜合因素為準，僅供參考

From the moment we arrived until the day we left, we were made to feel genuinely welcome. Every member of staff greeted us warmly and took the time to address any questions or concerns we had. They also recommended some fantastic local restaurants, all of which we thoroughly enjoyed and added to our overall experience of Lisbon. As it was our first visit to the city, the location couldn’t have been better. It’s within easy walking distance of Rossio Square and the Arco da Rua Augusta, making it convenient to explore the main sights, while still being far enough away to enjoy a peaceful and relaxing atmosphere at the end of the day. Throughout our stay, the service was consistently friendly, professional, and attentive. The team helped make our trip feel effortless, and we always felt well looked after. We had a wonderful experience and would happily recommend Sofitel Liberdade to anyone visiting Lisbon.

Super friendly lovely property

A really good hotel in a great location. The room was good size with comfortable bed. Only minor point was that bathroom door was sliding door so didn’t close completely. Breakfast was excellent.

Great

We wish there would have been a pool

On arrival, staff that greet you are wonderful, extremely helpful and friendly. Would recommend this hotel to anyone.

Excellent hotel, great location, staff and services were excellent!

I booked on Expedia, and hotel said I wouldn't get loyalty points and couldn't use any of my loyalty benefits. Then, did not have a roll away bed. Then, had a pillow menu, but didn't have any memory foam pillows. Then safe was locked and not usable. Not very professional at all.

Sofitel in Lisbon is NOT - 5⭐️ hotel. The rooms are tired and dusty. Mirrors were not clean. The mattress was terribly uncomfortable, with a big hump in the middle. The staff is not at all inclined to help. Asking for reservations for a restaurant was always impossible. All restaurants were booked supposedly but by ourselves, we could get reservations. The staff is incompetent and not helpful. But mostly a very disturbing event occurred. On Saturday June 20, my son arrived with his family from Algarve and as we were staying only 2 nights, they decided to only use 3 of the 4 suitcases, asking the parking attendant to leave the 4th suitcase in the trunk. They left the keys of the car to the parking attendant and did not use the car at all for 2 days. When we were leaving for the airport this morning, he asked where the 4th suitcase was? It disappeared completely. He called us in our car on our way to the airport and asked us to check if by chance, we had the 4th suitcase which was supposed to remain in the trunk of his rental car. But of course, it wasn’t in the trunk of our rental car. After many conversations with Jorge the manager, the story is that they delivered 4 suitcases to the room on Saturday - this is an outrageous lie. We’ll need to try to file a police report from Montreal to the Lisbon police. NEVER AGAIN WILL WE STAY IN A SOFITEL HOTEL.

Very nice balcony view and the staff were great.