巴黎奧爾良門美居酒店 (Mercure Paris Porte d'Orléans)

星級評價以住宿資訊（酒店提供的服務及設施等）綜合因素為準，僅供參考

Champagne money for lemonade delivery. Rude and unhelpful staff, lift out of order from the underground car park with no prior warning, Quite a challenge with a pram and all the bags that come with two young children. Only one lift working serving the rest of the hotel too, which often lead to queues to get up to your floor. Again no prior warning. Air con didn’t work properly, toilet seat not secured, soap wasn’t replenished, rubbish under the sofa bed-which was the most uncomfortable so called bed known to humankind. Handle to the toilet in the lobby was broken, and there was often a terrible smell in the entrance leading from the car park. Please do yourselves a favour and stay elsewhere…anywhere would be better.

No complaints about facilities. Not convenient to transport. Bar and restaurant not open over weekend.

Hotel is in the suburb of Paris with the closest metro station 15 minutes away by foot. Rooms are old. Two elevators are very small. One was not working when we arrived and the other one also broke down the day before we checked out. So guests had to use the stairs and the staff elevator to move their luggages. Breakfast was average with limited choices and variety. Hotel needs improvement in product and service.

I usually book through hotel.com and able to cancel last minute but was unable to do this due to error ! I have lost a fortune and bonuses so I am thinking of transferring to booking dot com just shortly as I have a few provisionally bookings with your hotel.com next year ☹️

The hotel is good, in an industrial area. We didn't find to many dining options in the area. The front staff was awesome i believe the employee was Lucy and she went out of her way to help us. The rooms are nice

My stay was great

Very friendly, helpful staff. Room was clean and comfortable

The location is really good but the hotel needs improvements, smells like sewer, the room doesn’t have safe, the decoration in our room was “sinister” and the staffs was uncooperative and even rude, don’t offer any amenities in the front desk and the price for a coffee is ridiculous, I used this hotel many years ago but I think that I don’t return.

Stained and superficially dirty carpets, food trays on the corridors for hours, slow checkin, the sounds of neighboring guests waking you up at 4:30am, … a gaping gap between cost and quality

Although the room was quiet, the carpet had not been cleaned. The bedsheets were not changed regularly. When I asked, nothing was done until I filed a formal complaint. In addition, 3 breakfasts were added to my bill by mistake; I never even approached the restaurant door. All of this was disappointing.