開恩茲鉑爾曼礁娛樂城酒店 (Pullman Reef Hotel Casino)

星級評價以住宿資訊（酒店提供的服務及設施等）綜合因素為準，僅供參考

The room was fine as was the location but we arrived after traveling from central Victoria and all we wanted was an early night. Unfortunately there was a band playing nearby that was so loud we could not sleep. We tried closing the doors and shutters and asking staff for earplugs. They could only supply one pair and were woefully inadequate anyway. The band played until 1.00am and I was told that this happened Saturdays and Fridays. So if you are planning to stay there you might want to avoid those days, I don’t understand how a hotel can offer full priced accommodation for a room that is not fit for purpose.

Great location and clean well appointed rooms. Issue is the noise, my room was on level 3 and right above the casino entrance which meant being woken at 4am on Friday and Saturday nights and 2am on other nights as casino guests left shouting and making noise. Asked if I could move rooms but told my room type only available on levels 3 and 4, which is strange as my friend paid exactly the same amount and room listed as same but was on level 7.

Requested extended 4 hour stay for hospital visit before we booked in- was told it was okay and agreed to the extra charge. When booking in were told sorry, unable to supply the room for an extra 4 hours and would not even look at an alternative room before we booked in. There were rooms still available on the internet when we checked. Dont understand their attitude - we have stayed there several times over the years. In addition, we were told we could stay until midday, reception called at 5 past 11 and asked us to leave. Right hand doesnt talk to the left hand and I dont think they care either way. Reception Managers attitude is all wrong. This is not a 5 star hotel.

Nice room, suite had a great balcony but the constant fan noise at the pool was a downer!

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Love the location and facilities in house... highly recommended 👌

Personnel, déjeuners, propreté tout était parfait y compris l'emplacement.

Needs updating. Especially pool area.

Perfect room and location, great friendly staff too. The only downside was the gym, as it was a bit dirty and didn’t have any mats. The sauna had a huge draft coming in too. Honestly though, everything else about our stay was fantastic.

Beautiful big comfortable bedroom. Extremely helpful concierge (both gentlemen we dealt with). Excellent location for trips to barrier reef and good restaurants hereby. Very nice outdoor pool area.