Mamo 佛羅倫斯 - 斯卡拉公寓 (Mamo Florence - Scala Apartment)

星級評價以住宿資訊（酒店提供的服務及設施等）綜合因素為準，僅供參考

DO NOT stay here. They say they have air-conditioning, and they do not have a working air-conditioning unit. As I now look back at other reviews, other people have said the same thing for over a year. It was over 90° and there was no air-conditioning and we had no hot water. We had to open the windows which then filled our room with mosquitoes and mosquito bites. Absolute worst stay ever. They will no longer communicate as we asked to move out the first night, and we’re ignored. I wanted a refund as we couldn’t even be in the apartment, and they say they would look into it and then will never ever respond. Please Go elsewhere so you can enjoy Florence.

Generally good. The only problem was that the air conditioner didn’t really work. It was 94 degrees in Florence and our room never seemed to get below about 85. Time for a replacement!

It smelled horribly of cigarette smoke. We were not able to air it out and leave windows open because it was on a very busy noisy street. I did complain to the owner and they offered to send someone over to try and do something but it was too late at night. Also the apartment was not equipped with much. It could use some updating and cleaning up.

Do NOT stay here!! This accommodation ruined our Florence experience. The shower was non-functional. (It didn’t drain and overfilled onto the bathroom floor…would have flowed into the apartment if we hadn’t turned it off. Plus, the shower door didn’t block water at the base and it didn’t maintain temperature for the very short time we had the water on). There was mold on the wall in both the kitchen and bathroom. The street noise was extremely loud. We only stayed one night (thank goodness) and when we tried to leave the next morning, the door was blocked with supplies for the next guests. (We honestly struggled to get the door open.) The staff were unhelpful when we called to report the shower and non-responsive when we called after leaving the property.

Clean property, excellent fast response from host, beautiful location near downtown, accessible to all transportation.