內羅畢寶石森林酒店 - 美憬閣系列 (Gem Forest Hotel Nairobi - MGallery Collection)

星級評價以住宿資訊（酒店提供的服務及設施等）綜合因素為準，僅供參考

Absolutely loved our stay here. They made it a lovely stay with extra touches for a special occasion and staff were so helpful delivering a personalised service. Also, a lovely massage!

Stay was amazing and very secured. Everyone is nice and very helpful. Everything was on point. I would love to stay again. Best experience! I’ll bring my family next time.

Overall, this is a great hotel and we really enjoyed our stay. The breakfast was excellent, and the staff were all very friendly and welcoming. The only downside was the pool area, which had limited seating—just four loungers by the pool and a few extra chairs downstairs near the bar. Service could also be improved. When we had issues with our room (such as hot water and lighting problems), it took over an hour for someone to come, even after being told help was coming right away. Simple requests, like extra water bottles, also took longer than expected.

Great rooms really friendly staff and loved the decor

Yes

N/A — I did not have breakfast. One issue I experienced was with transportation. The hotel did not notify the taxi agency in advance, and as a result, I waited at the airport for over an hour. I had to coordinate with airport security to contact the taxi agency so they could come pick me up. The taxi agent informed me that the hotel did not forward my reservation, which is why they did not arrive with a sign as expected. For future arrangements, please ensure that the reservation is properly forwarded to the taxi agency. Other than that, everything was perfect, especially the staff...overall, the hotel cleaning was very good, and the rooms and common areas were well maintained.

Excellent

Clean room, friendly staff

Great room, very friendly staff

Amazing and