套房之家 米拉貝洛 (Casa da Suite Mirabello)

星級評價以住宿資訊（酒店提供的服務及設施等）綜合因素為準，僅供參考

Als wir kommen, würde uns gesagt das dass Buchung würde nicht Bestätigt. Plötzlich stehen wir mit zwei kleine Kinder 600 km entfernt von Zuhause ohne Unterkunft! Expedia hat uns gar nichts geholfen, Standard Outsourcing Kundendienst! Niemals mehr über Expedia!

Espacio muy pequeño para 2 adultos 2 niños el asensor es para una persona , lo bueno fue el chico de la recepción que fue amable.

There’s nothing bad I can say about this accommodation! I stayed here with my 2 teenagers and it was clean, spacious and modern. Staff were so friendly and helpful. I would recommend to anyone and would 100% stay here again in future.

This is not a hotel. I don’t even know what it is. Nobody answer the bell. I got in because someone opened the gate. Someone told me to ring another bell to get the keys. Water heater was not working, everyone had to take a cold shower. We lost power and heat after we removed the key from the door. No instructions that you are not supposed to do that. No one to call for help. A complete disaster!

They are unprofessional rood very bad behaviour

Casa da suite Mirabello was a very modern looking room, similar to what is seen in its photos. However, we found stained sheets, a faulty tap & no hot water. Communication with the property owner/manager is not easily accessible. Made it difficult to communicate any issues we were having with our stay.

Complaint Regarding Unclean Room and Poor Service Dear Madam/Sir, I am writing to express my dissatisfaction with the room I booked through your service. Upon arrival, I found the bathroom, living room, and kitchen to be extremely dirty. Additionally, there were ants in the room, and the floors in both the bathroom and living room had clearly not been cleaned. To make matters worse, someone had left a pair of pants in the bathroom, which was truly awful. I reported these issues to the hotel staff, but they did not seem to care about our concerns. Despite my complaints, no action was taken to address the cleanliness of the room. This experience has been very disappointing, and it feels like a waste of money. We did not enjoy our stay at all due to the lack of care and attention from the hotel staff. I am requesting a response and appropriate compensation for this unpleasant experience. It is unacceptable for guests to be treated this way, and I hope that Hotels.com will take this matter seriously. Thank you for your attention to this issue.

Would be nice if property have better mattress.

The house was nice but poor communication

Dirty place not giving right apartment. No shampoo or soap, dryer and washer did not work well. Broken lamp, wall scratch writing on wall Rusty Utensils. Dishes not been wash they charge for cleaning but the apartment is dirty when check in