Aloft Nashville Airport (Aloft by Marriott Nashville Airport)

星級評價以住宿資訊（酒店提供的服務及設施等）綜合因素為準，僅供參考

When we arrived to check in at 4:30 we were told the hotel was fully booked for the night and the King room we had booked wasn't available. Fortunately, we had other things to do in Nashville, so the clerk on duty, Jeremiah, agreed to let us store our bags in hopes that when we returned later a King room would be available. It was! It was a pretty basic room, as advertised. Importantly, as we were there at the beginning of a heat wave, the a/c and shower worked well, bed was comfortable. There's a small outdoor pool that looked clean, but we didn't try it out. Nice bar in the lobby. Free parking. Gas station nearby to fill up your rental car before you return it. Breakfast is mainly snacks that you pay for at the desk, which was a little disappointing, but if you really need breakfast before you head to the airport, there's a Waffle House nearby. Overall, a fine airport hotel option.

The gal at the front desk was not interested in providing good customer service. When I booked the room, I booked a room with a bath tub; I asked the gal if I was getting one explaining I booked it and she just said it should have one. It did not. I asked if the room had water, she said two bottles in the room. No water in the room and no answer at the desk when I called down to see if I missed it somewhere. She was still there in the morning- her customer service skills and speaking skills could use a little brushing up. Room and bed were nice. Very comfortable bed- just disappointed I didn't get what I asked for.

My deposit is takin forever to be refunded. This has been an ongoing issue since chk out

We arrived to a room that was dirty. The floor was sticky and there were used contacts on the floor in the bathroom. No soap in the bathroom. We brought it to the front desk’s attention and they said it would be cleaned thoroughly the next day. It was not and they didn’t have anyone to clean it the second day. Other guests were very loud into the early morning hours and we got little sleep. I would not stay here again.

Rooms was clean staff was great only problem was we didn’t have toilet paper at first

Great stay. Will definitely be back

n

EXPEDIA is the problem... I used Expedia to book the stay Monday to Friday however we finished the class I was attending early so I checked out of the hotel Thursday morning but was still charged for staying thur to Friday? And now there is no way to contact Expedia for reimbursement?

The Staff was great

The room was really clean and nice. (The soap dispenser was empty in the shower but other than that it was very nice.) The lobby is really inviting and well layed out. I wish there was breakfast even if the room cost a little bit more. I will stay here again.