Sofi汽车旅馆 (Sofi Motel)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

Those 2 people did not rent that room to me - after I arrived with a paid confirmed reservation. I believe they were racist as well as greedy for more money than what I paid w my membership. I witnessed them rent the room to other people. Also they were rude and nasty. They deserve a 0.

We were originally given a second floor room but they seen our luggage and offered us a first floor they were very accommodating and nice. The rooms are a little run down but im not even going to lie every time i come to this part of Cali i plan to stay at this hotel 100%

Worst experience ever, On the day of my check in I called them all day trying to get a hold of them to let the hotel know that I’m doing a late check in. No one was answering the phone. Kept calling just how it says on the description “if you are checking late call the building” which I did with no luck. I email them as well when I get there to check in the lady said I had no reservation that she was all book. I ask her how if I have a reservation that I paid for she just said she didn’t see anything in the system I asked for a refund and she said no and walked away. I contacted the hotel app for assistance they try calling the property and they got the same treatment the lady didn’t pick up the call. I ask the app person the I was talking for a refund and he said he didn’t know if I could get a refund because I should of called to notified that I was going to check in late, which I did. I told him I have all the calls I made throughout the day trying to get a hold of the motel. So that night after driving 6hrs from AZ I had no room, didn’t get a refund and spend 2 extra hrs trying to find for a room in different hotels.

She charged me $20 for an early check in fee and my friends came over just to get ready for an event and charged me another $20 just to get her to calm down and not be so rude.

Owner was very rude, and not helpful at all. Says I never got confirmed a room at this location.