苏梅海滩度假村 (The samui beach resort)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

The hotel is not really maintained. If only they could clean all areas properly, it would make a big change. One of the biggest problems we noticed was a dirty pool and area around it. All towels were super old and 90% had big holes in them. Breakfast didn't look nice. Looks like the management doesn't really care about any maintenance or improvements.

There has not been repairs done to so many things that the place is almost abandoned on the plus side the personnel are so warm and welcoming, I omitted to read the ratings and just looked at the pool and the ocean, I would like to thank Expedia for their help with all the bookings and the ease of using, thanks Eugene

i love the view and the rooms cleanliness.

The hotel is quite run down, the room was given to me very early which was great. But there was long black hair all over the floor. And a lot of dust. The blanket was also in a grey case that didn’t seem fresh. I had to ask the housekeeper to change the bedding. The bathroom also had hair everywhere especially near the drain. There are no beach loungers on the beach and the area where the loungers are by the pool is pretty messy. The breakfast is not good very simple and cold. No blow dryer in the room. And the AC points right at the bed so at night it’s pretty uncomfortable since it blows right at you. There was an incident when a very loud drunk man was banging on the door in the middle of the night and yelling. The first time I called the front desk someone came by but the drunk man must of gone downstairs and they missed each other but when he came back I called several times and they only camy by much later. So it definitely didn’t feel safe or secure. People smoke all over the property especially on the balcony so you can’t even enjoy yourself and the fresh ocean air.

Great location with beautiful pool and access to beach is convenient. Shops and night markets are 10-15 min walk away. Extended my stay an extra night due to its convenient location and grounds. 5/5

This property is only good for location on the beach. It is 30min walk from main chaweng nignt life and the rooms are so small. The air conditioning did not work, showers are dirty. The place is over all old and no gardening is taken care of. Staff are great as all thai people are.

Nice beach & swimming pool. Staff was friendly & very helpful. Unfortunately the breakfast could have been much better: instant coffee & the minimalist of choices, and underwhelming quality.

We checked in at night. They had an inexperienced girl handling the desk. My friend went to three rooms before they got him settled. They actually barged inon a couple. My room was never cleaned in three nights even after I asked about it, nice room but seemed somehow unfinished. Wasn't really happy. Not horrible.

For those in the bottom floor, watch out for splinters in your feet. Begged for 4 days to fix my hot water, to no avail. Housekeeping were no where to be seen. When they did turn up I was given dirty towels. Owner couldn’t care less and there is no chance if a refund. However view from 3rd and 4th floor were stunning

There were bags of garbage on the property never picked up in the 5 days we stayed. Our room was not cleaned even once. Had to ask for clean towel and toilet paper daily. Heard other complaim they had room cleaning sign out all day and still had to ask for service at the front desk. An older man always sleeping in the lobby area, might be part manager. Often saw him yelling with another man who could have been a manager as well, or related father/son? The beds were hard like cement and the pillows were so thick and hard as a rock. We booked this resort because of proximity to beach, which was great! But false advertising as there isnt really a restaurant. Open for breakfast of which we REFUSED to eat at, as had cold fried eggs, a bit of lettuce and cut up tomato. Most resorts have nice coffee machine with latte and cappuccino options. But nope they serve nescafe and you need to boil your own water. We arrived and our room wasnt ready, as air conditioner wasnt working. They were nice enough to upgrade for one night at no additional charge. However while waiting to see if a/c could be fixed front desk staff told us to go to the restuarant, order food and have a drink. We were completely ignored for over 20 minutes. When asked to order a drink the lady in broken english motioned no. So no restaurant and no 2 bars. Looks like the pool bar has never ever been set up. This could be a GORGEOUS property with proper management and a bit of elbow grease. Never again! Be warned