伊斯坦布尔艺术特级酒店 (Arts Hotel Istanbul - Special Class)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

All was great!

Will come back

Yes nice and clean

We were welcome by lovely staff. The location was amazing, walking distance to Nisantasi and Taksim square. The room was clean, spacious; had a variety of options for breakfast; the spa was nice. Overall, a very lovely hotel and we had a lovely stay. We recommend

On the first day of our arrival, the receptionist expressed his annoyance because we booked through the Expedia app, and accordingly, he chose a crappy room for us in the corner of the corridor. When I tried to object and talk to him about a room change, he denied that there were any vacant rooms, even though I entered and found many reservations still available. He tried to ignore me by taking a call and left me standing in front of the desk as if I was begging him, even though I was there before he took the call and there was no response. I left him and returned to the room the next day. They did not provide the room with daily necessities such as soap and others. It was a bad stay and a bad customer service and i made a mistake in choosing based on the fake pictures of the rooms in the app. . I will never repeat it and I do not recommend it.

Overall the hotel was great, great staff, good room size, family friendly, walking distance.

The area where the hotel is perfect

Good overall

Not clean , The towels are old and worn out and have not been renewed for a long time.

Bathroom are small, furnitures can be improved to better quality