南肯辛顿公寓 (South Kensington Apartments)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

This location was incredibly convenient - a 5 minute walk from south kensington or Gloucester road stations. Air conditioned unit. Comfortable beds and bedding. Check in was great - met with us to bring us in and sh9w us around. Ahim was very friendly. All communication through what's app was promptly answered. The only problem was that we were in the 5 person family suite and it was on the top floor and the lift was broken. We had heavy bags and taking the stairs up 6 staircases was a challenge. But otherwise, highly recommend this property.

Brilliant AC! We did have one small issue with the TV, though—it wasn’t tuned in for regular channels and only had a small indoor aerial. Because it was only connected to the Wi-Fi, we missed out on watching the World Cup on the big screen and had to watch it on our phones instead.

Absolutely awful accommodation. We followed instructions to call 30 minutes before arrival. Arrived at location had to stand around for ages. Young man opened door eventually, with not even an apology or explanation. Then had to carry suitcases up four flights or stairs, without even a hint of an offer of help from our host. Got to room and underwhelming was the first downside. Was very worried host wanted to take a photo of my passport on what looked like a personal mobile phone. This room was filthy to the point in being unhygienic. Please see attached photos. When I put my bag on the table as we entered, it stuck to the table. The more we looked around, the room and its contents were so far from what was promised. Chairs had BIG stains on them. Surfaces were stinking. Furniture and paint were chipped. Water stains all over the wall. The bedside locker was particularly bad, with what looked like stains and blonde human hair attached. We actually thought about buying food from a local supermarket to cook in the kitchen. That wasn’t going to happen. We actually went and bought our own glasses. On leaving we checked under the bed, please see photos. The company website states that the rooms are professionally cleaned AND disinfected after every visit. Time didn’t permit, but if we had had more time we would have left and booked somewhere else. IF I COULD GIVE zero stars I wouldn’t even hesitate. Shocked that this place is even listed on hotels.com. NEVER AGAIN.

Great ammenities and all in good working order.

I spent a week at this apartment and below is my honest review. Pros: 1. Location - South Kensington is very central. Tube stop, grocery stores, restaurants all within a short walk 2. Air conditioning - not the most powerful AC but something is better than nothing especially during the heatwaves 3. The building is clean and exterior is pretty Cons: 1. The furniture in the apartment is functional at best - college dorm quality. 2. Bathroom is very small. There is no shelf or caddy to place the shampoo and other bottles, so they stay on the floor 3. The door to the enclosed shower area doesn't close fully and one of the walls was off its hindge - risky as can fall anytime 4. Appliances all lack maintenance - AC leaked water to the extent that the TV right below it was drenched. This could have led to a short circuit - Dishwasher foam flooded the kitchen area - Tea kettle needed descsaling 5. The master bed was loose in all hindges. Everytime one person moved the entire mattress vibrated. Very tough to get a decent night's sleep 6. Cleaning service happened only once when we got the apartment. We had to negotiate with the manager to get one more complimentary service since we were there for an entire week. 5. My BIGGEST problem was the requirement for constant follow-ups with the manager. There is no one available at the property for assistance. Everything requires multiple calls and follow-up and despite that, most of it happens 24-48 hour delay.

The apartment could have been cleaner and needs a bit of tlc. Pictures on website not really the same as in reality. Bed settee definitely not meant for an adult. In terms of staff and location both excellent. Tube literally 5 minutes walk and Royal Albert Hall only 13 minutes.

Great location. The rest was rough .

Nicely located and close to some free/donation museums. Metro stop and bus stops nearby

The room stated “city view” when instead it was at the basement and it had a window facing a wall underground. It was not possible to connect to the internet via your own 5G, only via WiFi (which was a problem for our work). Check with property before booking if you want to avoid finding yourself underground, we just left the same day of check in and unfortunately didn’t get any refund even if the description of the property online and what we found at our arrival did not correspond.

Everything was great! Only thing was that the WiFi kept dropping and was only working in the living/kitchen area.