Zereno Tulum Beach Club Access

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

We had a nice stay at Zereno. We were able to book last minute as we had an issue with our other accommodation. The staff were friendly and professional and check in and out was easy. We visited in December and the pool was a bit chilly but we still enjoyed it one afternoon. The breakfast was very modest. While this hotel has relationships with other beachfront businesses, they don’t have their own beach access and it’s about 15 minute drive to the beach. Our room was clean and beautiful.

Beautiful rooms!

Amazing hotel! I really like the interior design

I was pleasantly surprised. Rustic decor with modern services. Clean, quiet & personalized service breakfast was delivered to room & airport drop off provided an extra touch. All staff were super friendly & helpful especially Thomas, who assisted in maneuvering a hiccup with a tour company. Will definitely recommend & return. Thanks a lot.

It was a good experience clean people wrrr very nice

Great hotel and service

I stayed at the top floor so the apartment ruff

Was very nice and excellent service

Great place and great staff! Breakfast is kind of light and area can be a bit noisy (highway, construction)

I called the property to schedule airport transportation that was offered with the reservation. They acknowledged they were not offering the full transportation and that they would be happy to approve a refund for this via expedia. This was confirmed to me via phone twice. Expedia reached out to them on at least 3 different occasions and they never responded. So I was charged for a stay that I could not keep because the were not rendering full services promised. Call before you book.