上海浦东文华东方酒店 (Mandarin Oriental Pudong, Shanghai)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

Everything too notch from beginning to end. We had a beautiful room overlooking the river and the lights at night. Service was excellent. Their breakfast is a must! We would def stay again when in Shanghai

Amazing. True five star hotel. Fancy room, gorgeous view. The staff were warm and welcome. After we checked out, I was rolling my suitcase with my daughter walking towards the entrance, a staff member walked over and offered to help with the luggage. I was literally just two steps away from the entrance. And they don’t take any tips. Really fantastic service. The price was half of those of “five star hotels” in New York or Deer Valley, and the service was like 300% better.

This is my favorite hotel I have ever stayed at. I got a free upgrade for my birthday and the view and room were INCREDIBLE. I almost turned my trip into a staycation. I ordered room service twice and took the best bath of my life every night. The desk area was perfect for a big meeting I had. There was also turn-down service, and all the staff were incredibly attentive. I even took advantage of the spa as my hotels.com membership gave me a discount. I also thought the bar was nice though it wasn't very full. I would happily stay here again. :)

Best location, food & pool/spa/steam room etc are excellent. Lot of small helpful freebies are also there that makes your stay great. Would definitely recommend. Staff is very attentive & helpful They also speak more English than other places too.

Great hotel. I highly recommend it if you are in Shanghai.

great

Nice location real close to The Bund while on a quiet street. Facilities are great and staff amazing.

Above and beyond service from Steven Wang at the front desk I had a pleasant stay at M.O. during the dragon boat festival, and I want to specifically call out Steven Wang at the front desk. I ran into a frustrating issue trying to buy a WeChat e-gift card for a local friend. It turns out U.S. citizens can’t use WeChat Pay, so the purchase seemed impossible. Instead of just shrugging it off, Steven got creative and found a practical solution which allowed to present the e-gift card to my friend. Such a small thing, but it saved the day and showed real care and resourcefulness. It’s easy to find polite staff, but it’s rare to find someone who’ll actually problem-solve for you like that. Steven turned what could’ve been a disappointing dead end into a great moment of hospitality. If you’re staying here, hope you get to interact with him — he’s a credit to the hotel.

Great views and location

Gorgeous hotel in a quiet area either fantastic views and a relaxed, elegant ambiance!