深圳柏悦酒店 (Park Hyatt Shenzhen)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

Edison manager of 47th floor restaurant especially helpful throughout our stay. Greatly appreciated his hospitality.

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• Gorgeous hotel - beautiful interiors & great attention to detail • Superb location • Extremely helpful concierge • Superlative service all round • Housekeeping surprised me - they noticed certain ways I ‘used’ the room and took their own initiative to adapt to it • Excellent overall experience

Wonderful room with fantastic view. Staff super helpful and attentive.

Amazing

Beautiful hotel, excellent service. An overall great experience!

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Rooms were clean. Staff was extremely friendly and helpful.

I guess I’m not welcome from thiis hotel from the very beginning. I checked in with my husband and we gave them both our documents whilst checking in. But when we went into our room , the tv screen which showed our surname in the screen was wrong . And the turn down service .. was the worst I ever experienced in the five star hotel in my life. The washroom was never replenished or cleaned . And they only placed one bottle of water and slipper on the bedside which indicated one person was staying in the room . I talked to the manager , he apologized but his attitude was not caring and just asked me what he can compensate.. To he honest, I don’t want complimentary breakfast etc . I jusf want their sincere apology but it didn’t happen . I will never stay in the Hyatt group again .