北京柏悦酒店 (Park Hyatt Beijing)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

The service was not attentive enough. Staff did not proactively assist with luggage when I was leaving, and customers were not greeted in the hallway. The lobby was chaotic, and staff did not provide clear instructions. During checkout, staff did not notice that the fee had already been prepaid and tried to charge me again. Terrible customer experience considering it is a 5 star hotel. Room is clean with pleasant smell.

Great stay

Clean rooms, great customer service

this hotel is the best in Beijing...Staff , restaurants, rooms

Front desk personnel are helpful and very accommodating. Restaurant food s good and service is great. I highly recommend this hotel.

Good

Excellent location , service and stay

Jerry is the man

fantastic service, environment and facility

Service was excellent and just a minor complaint in the last night where there was no second face towel and no cream was replaced. Other than that we thought the service was fantastic. Special kiddos goes to Jenny Zhang during breakfast and Gary at the concierge downstairs entrance.