弗里农赫尔辛基拉品拉登卡图服务式公寓酒店 (Forenom Serviced Apartments Helsinki Lapinlahdenkatu)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

The directions for check-in, especially when arriving late at night are completely muddy and unclear. There is no one to call or check in with I left repeated messages and nobody ever got back to me the entire length of my stay.

It was a completely different room compared with what I booked; instead of reservation for 2 people we were given a single room with single bed and all amenities just for 1 person. Also the hotel does not have basic things such as the hairdryer what is listed as amenity that they should have. In addition, it’s a kitchen there but they don’t even have any coffee filters, salt/pepper etc, thus one needs to buy all if kitchen is used or even for just making coffee. Also the sound from the corridor was loud, thus it was not possible to fall asleep without earplugs. The staff was helpful and at least we got an extra towel, but definitely not returning there in the future.

Excellent place. It was spacious. It was clean. it was safe. There was a small issue about getting only one towel and one pillow for 2 people... And they couldn't help me get any more after I contacted them. that was a bit disappointing but we made it work somehow. I also contacted them 2 other times about luggage storage and sauna hours and they answered me right away on the chat...So communication was excellent and informative

It was comfortable and enormous. No bunk beds.

The apartment was comfortable and pretty much had everything I needed. However, there were no teaspoons and the cutlery and some of the crockery were dirty.

Very convenient and like code system which is so efficient!

Location is ok, and apartment is very comfortable and clean. Communication is not good, needed to contact them multiple times for entry code, storage facilities, and potential extension of stay. Washer does not have a dryer, although there are dryers in the building and a sauna which was never communicated.

Nice Stay .. a bit confused when checked in the first time .. location is great to city center

Nice apartments, clean and tidy with good kitchen facilities. Ideally placed for travelling into central Helsinki. The only minus was the lack of towels on arrival - rectified the following day by the housekeeper.

Stayed here for 3 nights. Pros: Easy check-in Convenient Location Close to Public Transport Cons: Poor Customer Support Incorrect Description of Room Convertible couch provided not Double Bed Would be very hard for a tall person to sleep on it. Very uncomfortable to sleep on. I made a booking for a couple with a Double Bed requirement. They provided is a convertible couch (photos attached). I wrote back to them as there was no customer support available on Sunday. Hotels.com tried to contact them and they said they contacted me directly and I never heard back from them. Would not stay with them again.