琼克酒店 (De Jonker Urban Studio's & Suites)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

DO NOT STAY AT THIS PROPERTY! Look at all the reviews of people who couldn't get into the property. No one is there to help out if you get stuck. We were there with other couples who also didn't get in, and there was one couple stuck outside with all of their belongings inside as the hotel checked them out early for no reason. Absolute shambles, never experienced anything like it. DO NOT STAY HERE

Good location, plenty of eateries and bars near by, and shops & markets, could do with a spruce up, the decor was a little tired. No hand held shower and no lights in the shower room mirror.

Found these little worm things in the main part of the suite

The study was comfortable and location was good we walked to all of the activitieswe had planned. The only issue was that we could not find the settings for the air conditioning and with the sun coming, it was quite hot to sleep. A pleasant surprise, the description was saying there was no elevator, but there ws one, very useful as we were on the 3rd floor.

Room was nice but couldn’t get the air to work. One of the bedside lights was broken off from the wall and door handle to the room was loose and hard to operate. The room was super quiet and the location was good.

I had a really disappointing experience with this hotel. I specifically requested a baby crib twice before arrival and was assured it would be ready in the room. When we got there, there was a crib—but no mattress. The crib literally had a metal bar at the bottom, making it completely unsafe and unusable for a baby to sleep in. I reached out to the hotel multiple times for help, but only received automated responses saying they would notify the hotel. No one ever followed up or fixed the issue. Because of this, we had no safe place for our baby to sleep and were forced to leave and find another hotel at the last minute. It’s now been 6 days, and I still haven’t heard a single response from anyone. This level of service is unacceptable, especially when traveling with a baby. I would not recommend staying here.

The overall experience is very disappointing. Let me break it down for you. - Booked for 4 adult, received the hotel official confirmation as 4 adult reservation. Checked in and found only 1 double bed and 1 single bed. They ended up sent someone to set up the sofa bed but we waited almost an hour to get it resolved. - No direct customer service contact apart from a landline number. And they will hang up your call. Make sure you have international calls if traveling from outside Europe. (Turns out they have a WhatsApp number but it’s not advertised) - Shower drain was blocked with giant hair ball and flooded the whole bathroom floor when in use. It’s disgusting because I was asked to check the drain myself by the customer service agent. Ended up dig the hair ball out myself, apparently it was too late for them to send someone for help. - Body hair found in pillow cases - Black residue in kettle every time when in use even we scrubbed the interior multiple times - Stains on the lower part of the curtain (dark red stain looks sus) - Customer service agent promised a refund as compensation for inconvenience caused but ghosted our messages after we checked out Hope you find it helpful.

Dirty coffee cups in sink, bag with candy from local shop on counter and empty water bottles (the free ones left for us) drunk and in bin. Hotel by WhatsApp promised it would be dealt with. It wasn’t. Hotel offered late check out by 2 hours which I accepted but doesn’t make it right- there shouldn’t be evidence of previous clients in the room and if there is (as mistakes do happen) it should be sorted asap

Room was fine, didn’t quite look like the pictures. Not much kitchen equipment- you wouldn’t be able to cook a meal. Room is not made up in the usual sense when you stay in a hotel. Decent location & staff were helpful when needed. Nice overall.

Brilliant location clean warm room easy keyless system great stay