I Hotel Batam

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

I am a non-smoker and had booked a non-smoking room. Upon checked in, I was allocated with a smoking room. The room is filled with cigarette smell. Called the front desk to change but was mentioned full. Then

The staff were very friendly. The management could’ve improved the condition of the hotel. The hotel

Convenient. Right behind Nagoya

It was restful & enjoyable

Good

3mins walk to Nagoya Hill Shopping Centre. Room is clean and staff are friendly. Highly recommended.

Everything

The hotel gave us a free upgrade

Everything was good

Have been staying here for my last few Batam trips and have been very happy from room to staff to amenities but this trip was not so pleasant. First of all, think was given a room on a smoking level? Kept smelling cigarettes througout. Then the tap for shower and sink is not working well, its jammed and water splashing all over. The lock on the door was also not working well... Complained to the reception and they were very polite and pleasant, tried to rectify the issues but doesnt help much. Wish they would double checked everything before releasing the room, and we were there after 3pm, which isbthe check in time, so they should have enough time to prepare their rooms for new guest.