苏梅岛四季度假酒店 (Four Seasons Resort Koh Samui)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

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The staff here are 100000/10. We have never such such attentive, kind, and amazing service as we did here. The views are gorgeous, the details in the room are out of this world. We had a wonderful stay!!

Top notch service. Amazing property and overall great experience

Top drawer experience: amazing hotel, location and staff.

The best of the best

Amazing place!! Villa had spectacular views! Food was great! And above all staff was the best!! Level of service was outstanding!

Perfect

Most epic of stays - Unparalleled

Probably the best water side property and service in all of Thailand

The hotel is fine. I think that’s probably all I can really say about it. Will I return; most definitely not. There’s a clear need for a general manager change. the GM was invisible in all senses. However, the Resort Manager was present and visible. We had numerous issues through the trip - including both lost laundry, a room change due to the insects in the area. The food is passable but that’s all that can really be said. Koh was nice however the menu is limited. Pla pla menu needs a complete refresh. There is very little in the way of options and we regularly heard other guests making meals up as the options were so poor! If one restaurant ran out of something, then no effort was made to move between outposts. The spa facility was excellent and we had numerous treatments both in the spa and at the house and they were all great. The property is in clear need of modernisation throughout and improvements to cleanliness. You’d regularly go to a toilet at a restaurant and find poo in the bowl or a frog sat in the same place for days. This property lets Four Seasons down. It is playing completely on the TV show and forgetting that guests need a reason to be there. If there were more flights out of the island, we would have checked out early and left the island. One thing about the island - it’s cheap tourism so when you leave the hotel you’re met with a sea of marijuana shops. Go elsewhere! Don’t waste your money as we did.