云山别墅酒店 (Clouds Montville)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

Will stay again. Thank you

Booked a rate including continental breakfast for 2 people on Expedia but they don't provide breakfast?? Do not answer messages and office closed throughout the day. Bed had a huge hole in the middle. This place is decaying. I would save my money and book somewhere else. Tried contacted expedia twice about it now and I am tired of it. It's false advertising.

The room was clean & bed comfy.

Reception and Cafe were closed for the 3 days we were there. Place had clean linen but kitchen area you had to wash items before using. We found our key card where stated but it was surprising that we could open another room with our keycard by mistake. Makes you wander about security. We didn't find the breakfast promised. Managed to find one staff member very undwcently

Beautiful view, easy check in, lovely pool, spacious room, nice bed but had a dip in the middle.

House keeping needs improvement, feel of dust on bare feet on floors. Coffee cups tea stained,benches not wiped. No coffee satchets. We did not receive our breakfast as advertised. Power and water out on arrival, this is unavoidable, however seemed to me that when i rang the off site manager to inform of the situation she was rude and i felt like i was a complainer. Advertised as luxury but i disagree. Our view from the front door was the carpark and the one back window view of public toilet. The noise from upstairs units was annoying on lower floors. Over all customer experience was Mehhh. Paid less for better rooms for sure.

The young girl Shy was very helpful and friendly

The staff was friendly. There was a clicking noise all night disturbing us. It could be the sprinkler system. The shower screen was not effective. Subsequently, water all over the bathroom floor.

Room was great! Clean and tidy! Check in was easy! Plenty of beautiful views and walks in the area

Check in was nice and easy, disappointing that we didn’t receive our included continental breakfast.