索托格兰德那不勒斯风情酒店 (Sotogrande Neopolitan Hotel)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

Nice hotel in a relatively calm area with space around. Pool, basket ball court. Nice elevator. Good breakfast, wifi (but not a permanent connection), shower. Window to receive light, can be partly opened for air. Working air exhaust in bathroom. 2 large comfortable beds. One chair. Cooling either too much or too little. Many annoying small problems : kettel not working, TV has no remote control, fridge has no light, safe is not really usable, not enough drinking water (1/4 l per person per day if the room is serviced), toilet dirty under the seat, no sign "clean the room|do not disturb", door does not close well (spring too weak). Staff does nothing after requests.

Very nice hotel and very clean..would stay again

Close to sm Fairview mall Staff are nice, the guards ,kitchen staff, front desk , the helper they are very nice . The only concern everyday we have full of garbage we want to throw right away so the is room is clean but we have to wait longer time to clean just the thrush bin . Hope there a big garbage can in every floor that way in case the guest wanted to throw their thrush they can just put outside and that could save the helper.

I had a wonderful stay , the property is clean , comfortable and peaceful , and the staff was very friendly and super helpful .⭐⭐⭐⭐⭐

The staff was absolutely wonderful. The hotel is okay. The room was comfortable and the AC was strong. The bed was firm and the staff provided extra pillows. The gym was a bit dated, and the treadmill was out of service for my whole visit. Free-weights and other options were available. The massage services were 100% exceptional.

When I checked in, I was assigned a room with dirty linens and a used beer can. I had just come from a long flight, so it was disappointing. The restaurant staff was EXCELLENT. The location was near a major mall. My stay was fine after the first incident, but it was ruined at checkout when a staff member questioned me why there was only one hanger in the closet, using an accusatory tone as if I had stolen it. There was only one hanger to begin with. This hotel could have been fine if the front desk staff were trained to handle issues like they did with me. I told them to add a hanger because I would feel bad for the next guest who would be subjected to an accusation of theft, as they did to me. Although they apologized, the damage had already been done.

All of the staff were very courteous. The lobby was impressive.

Some things in room need to be fixed or repaired

Great location, comfy and well-presented rooms, lovely staff

Booked this hotel for my Mother-in-law and nephew. They loved the place Hotel, said it was spotless, breakfast was great and the hotel was close to all ammenities.