马鞍酒店 (Hotel Saddleback Los Angeles - Norwalk)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

The front desk staff was very nice and super helpful but I left and went to a different hotel due to the room having roaches, alive and dead

The room is absolutely disgusting. When you get there you won’t have any towels in your room. You will have to call for towels. If you go to the pool you’ll have to call for them to bring you towels if they bring you towels you’re lucky the manager is always there, walking around he’s the towel guy too … very nosy always walking around smoking cigarettes looking at people girls in particular felt very watched there never again !!

Not recommended

Hotel didn't have microwave and refrigerator °°°°°°° It's sad.

I was very excited to stay here knowing one of my favorite movies was filmed here”National Lampoons Vacation” but was very let down the first room we had had no TV remote so I was not able to watch TV in there, switched to the second room and that room was worse exposed flooring very unsafe for bare feet tv had horrible resolution, and the A/C was super loud unable to get a goods note rest and barley working, on my third switch room was on a third floor with no working elevator this room had non working outlets and non working lamps and full cable was not functioning on tv only 5 channels available luckily I have a iPad and iPhone. And before I checked out a housekeeper was very rude to me before my checkout time trying to pressure us to vacate the room way before check out. All and all would not recommend this hotel it’s not in a safe area for kids or single older adults and security is much needed at note a lot of sketchy people lurking around dark parts of the hotel. It looked great in 1982 when the movie was filmed there but has lost its character and charm. Save your time and money and look elsewhere this is a honest genuine review.

Looks run down

Everything was PERFECT. House keeping amazing women fast ,good,friendly,and always have a smile thank all of you ladies. Front desk excellent customer service, they were ontop with high priority. Excellent management. My Husband and I have found our new FAVORITE place to stay.

They did make a mistake and over charged me and locked my room when I came back to the hotel but it was all worked out

Okay

Everything was good, great hotel. Just one front desk associate was a bit rude not to just me but my husband as well. They key wasnt working for the room while I was out so my husband went to the lobby and one of the girls didnt get her name but she gave my husband attitude and said I needed to call and my husband was on the phone with me and he told her I have her on the phone right now and she said no she needs to call the front desk. So I said ok I will call. Took her awhile to answer the phone and when she did I told her that my husband is there in the front lobby and says the key isnt working and she said so you giving the key to him and I said yes and she just said ok and hung up on me. I booked a room for 2 adults and 1 child. So I didnt see what the problem was for the attitude to be given. Our stay was great but her customer service wasnt the best all the other staff there were a pleasure. Thats pretty much the only thing I can say wasnt very good.