Ahana Resort El Nido

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

Staff and the view was good but this place is in remote area only access to the hotel is by hotel truck. This place is fair away from city or beaches with no access to transport and the hotel’s transportation is very expensive with time limitations because after 10pm They close then no support or answer by phone. we get for our check in by 10:40pm it was miserable no answer by phone, instructions or support we was stopped by armed guards in the middle of hill with heavy luggages. Really bad experience. We have booked for 4 nights but we left after first night without refunds we booked other hotel because make no sense spending our vacation time inside the hotel or without freedom to enjoy El Nido.

We stayed at Ahana Resort for four nights and had a wonderful experience. The staff were very attentive and truly focused on meeting guests’ needs, which made our stay even more enjoyable. The only suggestion I would make is to have a small fridge in the room to keep drinks cool. Other than that, everything was great and we really appreciated the warm hospitality.

Booked 2 rooms, but needed to cancel/change the dates. So we messaged the owners and asked to change the booking. They outright ignored us and refused to issue a reduns.

Balcony view amazing. Room not maintained such as bathtub and faucets. No privacy due to windows by side entrance. Not easily accessible. Great staff though very accommodating

Yeah it was

Won’t recommend this place. I don’t usually leave reviews in any hotels or restaurants I go to but I feel like I’ve got to do this. First off, the resort is way up the hill and the road is muddy and no barrier fence. Service van is ranging from php800-1,200 for one way. The electronic hotel safe wasn’t working I had to ask the staff to replace it. The bathroom smelt very bad likely from clogged drains or broken toilet seal and when I told the staff, his response was “it’s usually like that and the smell will go away in about 5 mins”. No way I’d stay there so I requested another room. New room was okay beside the flickering lights, old and moldy cabinets and rusty shower head. Lastly, the resort is being falsely advertised with “Breakfast Included” but none of the workers are aware of it even after showing it to the receptionist, he just claimed it must be some error in booking.

It's surrounded by nature so it was nice and peaceful. But there are things needed to be addressed and improved 1) great service to customers is very important, the receptionist is not really accommodating and good in response to inquiries and requests. The way how to response and to make the guests feels at home is by accommodating them properly. 2) limited transporation is very challenging. Night out in town is one to experience but the hotel is like 30mins away so the pick up of the guests should be until 10pm or another bucks to pay for overtime of the driver. Not really nice because the transportation back and forth is expensive, you have to pay to the hotel for the transportation service. 3) Availability of the food.

Terrible Experience – Not Worth the Money I rarely leave reviews, but this stay was frustrating enough to speak up. First off, the road leading to the hotel is in awful condition—unpaved, full of potholes, and barely accessible unless you’re in a heavy-duty vehicle. Transportation options are extremely limited, and the hotel’s shuttle service is outrageously overpriced for the short and rough trip. Upon arrival, the staff greeted us with attitude instead of hospitality. It felt like we were an inconvenience rather than guests. Once we got to our room, we discovered there was no Wi-Fi access—something you'd expect to be basic in any hotel nowadays. The food was another major letdown. It honestly felt like cafeteria food at best. Overall, between the poor access, unhelpful staff, bad food, and lack of basic amenities, this place is completely overrated and not worth what they charge. I won’t be coming back and definitely do not recommend it to anyone.

The road to get to the hotel you need a truck or all wheel drive. We stayed for 2 days and the service was amazing. Greta customer service Issues 1. The pool gave me a serve chemical reaction I had as rash so bad. 2. I was food poisoned. I had dinner and 3 hours later I was throwing up and diarrhea from 11pm till 3pm the next day

What a great place to stay with such beautiful and friendly staff. Absolutely loved staying at this accommodation and would absolutely recommend it.