泗水瓦萨酒店 (Vasa Hotel Surabaya)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

Vasa Hotel is very clean and has a sophisticated, upscale atmosphere. The decorations were always on point and added to the overall elegant feel of the hotel. As for the food, I only tried the breakfast buffet, but everything I had was delicious with a good variety of options. I didn’t use the spa or the gym, though I did see the gym facilities and they looked very well equipped. The staff were very friendly and welcoming. The only small challenge was a bit of a language barrier at times, as some staff members had limited English. Overall, I had a great stay and really don’t have any complaints.

I cannot speak highly enough about hotel staff, friendly, welcoming, helpful. From the front desk, concierge, housekeeping, staff in the Chamas and 2nd floor restaurants, bar area were excellent. Food including room service was of a high quality. Very happy with my 4 night stay and highly recommend.

The hotel is very nice and convenient if you are there for business!

Very friendly

The A/C is not strong enough. Rooms are outdated and white towels are stained. Ok bed and nice staff.

Very posh and well equipped hotel located in one of the best spot in west Surabaya. Which unfortunately is also it's downside. Avoid staying here when there are known large events happening. Combined with the nightmare that is the nearby freeway exit, we had been stuck waiting for our turn at the elevator for 15-20mins, despite their staff best effort to coordinate it in real time with radios. Waiting for your valet to return can also take up to 30mins during some of these events.

Overall experience

Service and staff hospitality are great. Thanks

The variety and quality of breakfast were great. The customer service both at the front desk and breakfast were outstanding.

The room was very comfortable and service seemed excellent.